Operations | Monitoring | ITSM | DevOps | Cloud

Agentic observability is the instrumentation and correlation needed to explain and control agent behavior across multi-step workflows. Legacy observability focuses on runtime health and service behavior. You monitor metrics like CPU usage, memory, latency, and error rates to confirm that applications and infrastructure are functioning as expected. When a workflow degrades, the proximate cause is often a crash, timeout, permission error, or resource constraint.

This post introduces a six-level maturity model that defines what true autonomy looks like in IT operations, from basic AI chat interfaces to fully coordinated agent ecosystems. ITOps teams have more automation tooling than ever, and yet incident response still depends heavily on human judgment to hold it together. Alerts fire, engineers dig through dashboards, context gets assembled by hand, and someone at the end of the workflow makes the final call.

Rails applications have a specific set of performance challenges that make monitoring genuinely useful rather than just box-checking. ActiveRecord is convenient to use and also convenient to accidentally write N+1 queries with. Memory bloat in long-running processes, particularly when Sidekiq or Action Cable is involved, is a recurring production problem for a lot of teams. Background job performance tends to degrade quietly until it becomes noticeable.

In March 2026, CloudZero’s Ben Austin, Director of Product Marketing, sat down with Ray Rike, Founder and CEO of Benchmarkit, to walk through findings from FinOps in the AI Era: A Critical Recalibration, a joint survey of nearly 500 organizational leaders on how they’re managing or, rather, struggling to manage AI costs.

Oh Dear has always been a desktop-first tool. If you checked your monitors on your phone, you'd get the full desktop layout squeezed into a tiny screen, with lots of horizontal scrolling and tiny tap targets. That's fixed now. Every page in the app works on mobile.

SQL Prompt's February releases focused on compatibility and stability, with a critical fix for SSMS 22.3 users and several features graduating from experimental to fully supported.