Operations | Monitoring | ITSM | DevOps | Cloud

Playing to Win in the Cloud - Mike Adler Empower 2022 Keynote

Playing to Win in the Cloud—During this keynote, Mike Adler (N-able’s CTPO) shares how to play a winning hand in the cloud, sharing information about the best practices, success stories, and N-able’s roadmap to help all of our partners deal themselves a winning hand when it comes to managing, monitoring, and protecting cloud assets. Joining him on stage, Stefan Voss, Laura DuBois and Subo Guha have demos of products and a look into the product roadmap.

OAuth Authentication - xMatters Support

OAuth is an open standard system that uses tokens to grant access to systems or information without using a password. OAuth authentication authorizes requests to the xMatters Rest API by passing a token in the header of your requests. This means you don’t have to store user names or passwords in your applications, keeping your user’s information secure.

Top 7 Customer Service Skills Every Service Desk Team Should Have

Internal IT support teams are often the first place employees turn for help with technical issues, and it’s important for team members to be able to quickly understand problems, identify solutions, and enable the employee to get back to work. Though there are plenty of technologies and organizational practices capable of improving support service teams, team-wide skills are the heart of every great service provider.

MTTD: An In-Depth Overview About What It Is and How to Improve It

In this post, we'll learn all about the incident metric mean time to detect (MTTD). We'll see how to measure it and look at its relationship with other incident metrics like MTTR (mean time to recover). Both metrics give useful insights into your incident recovery ability.

The importance of meeting your MSP customers face-to-face

As someone who has worked in an office environment for more than 20 years, I never considered the idea of working remotely. But as a result of what’s happened in the world over the past few years, like so many others out there, I find myself working from home full-time now. Don’t get me wrong, there are many benefits to working remotely—none more so for me than not sitting in traffic for an hour in what should have been a 10-minute commute.

Most Citrix VAD/DaaS stack components are not Citrix

A Citrix Virtual Apps and Deskstops or Citrix Desktop as a Service deployment does not comprise Citrix components only. For instance, SQL databases are crucial components of every Citrix VAD stack and therefore need to be monitored and managed intensively. Besides whether your Citrix delivery controllers have proper access to them, you obviously need to track the database performance and capacity as well.

How we run our Python tests in hundreds of environments really fast

Not in a reading mood? You also can watch the talk I gave at DjangoCon 2022. One of Sentries core company values is “for every developer”. We want to support every developer out there with our tools. But not every developer uses the newest or widely adopted tech stack, so we also try to support older versions of libraries and frameworks.