Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

5 workflow automations for Mattermost that we love at n8n

n8n is a fair-code licensed tool that helps you automate tasks, sync data between various sources, and react to events — all via a visual workflow editor. Our team has been using Mattermost for internal communication since the very beginning, and in time we have developed a ChatOps practice by integrating Mattermost with our workflows. In this article, we present five of our favorite use cases of n8n with Mattermost, for both work productivity and team engagement.

ITSM Request Portal in Jira Service Management

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Github vs Gitlab: An Impartial Guide

In our latest tools guide, we wanted to gather insights from a number of real users of these two giants in the Git & version control space to help you decide between using Github or Gitlab for your latest software development project. “GitHub is a common and easy-to-use website to host code in a way that's shareable with a large number of people”, states Melanie, Content Director at KitelyTech.

Building a Go-to-Market Strategy for Developer Tools

As a YC alum and co-founder of Mattermost, I often get asked by early stage YC companies about what it’s like to build a commercial open source business. With the start-up’s permission, we’ve started recording some of the Q&A sessions, transcribing them and sharing the more popular questions on the Mattermost blog in short form articles.

Conversational AI Chatbots- The Best Solution for Your Customer Engagement

Conversational AI chatbots are a new vector of artificial intelligence use case that makes the user experience satisfactory, providing immediate response. This technology enables users to converse with applications through various means, such as via text, voice, touch, or gesture, which are closely the same as humans. Users find it much more impressive as they can communicate with their vocabulary and terminologies.

Want to visualize software development insights with Grafana? With our new Jira Enterprise plugin, you can!

A very fun part of my job as a Solutions Engineer at Grafana Labs is getting to learn the ins and outs of a new feature or play with a plugin while it is still in development. So, when I heard murmurs that our latest Enterprise plugin would be an integration with Jira, I felt the forsaken call of the agile sirens luring me back to my days when I worked as a technical writer on a product team.

The Future of IT Events: Conferences in a Post-Pandemic World

IT events and technology conferences, once mind-bogglingly big in-person learning and networking opportunities, have certainly changed a lot since 2020. What started out as optimistic postponing for safety concerns quickly transformed into a new reality of virtual-only presentations and even total event redesigns due to the coronavirus pandemic. Now a year later, the outlook seems the same: another cycle of virtual-only events. We have to ask, “Is this the new future for conferences”?