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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

4 Methods to Prevent Downtime

In this ebook, we discuss the importance of having a highly reliable service, as well as the potential impacts of downtime to your business if you don't. You'll walk away with four industry best practices you can implement to prevent downtime in your systems, decrease the overall amount of downtime that impacts your customers, and begin to take proactive measures to prevent downtime, instead of reacting to outages.

PagerDuty Launches Industry-First Offering Focusing on People and Services Health Management in an Always-On Digital World

SAN FRANCISCO – FEBRUARY 7, 2018 – PagerDuty, the global leader in Digital Operations Management, today announced Operations Health Management Service (OHMS), a new analytics-driven managed service focused on empowering organizations to measurably improve their operations by prioritizing the health of their employees.

4 Steps to Prepare for an Outage

The quest for 100 percent reliability is one that can't be achieved, but it's possible to get very close. While completely eliminating failure isn't an option, there are steps you can take to prepare your team for an eventual outage so you can quickly restore availability when an outage inevitably occurs. This four-step process for setting up your metrics will ensure your team is ready to manage the unexpected.