Battle-Proven Techniques to Improve Major Incident Management

Battle-Proven Techniques to Improve Major Incident Management

Published Feb 22, 2018

IT structures are becoming more complex. When disruptive incidents occur, teams must have a framework in place to ensure that response and resolution occur within the shortest time frame.

Watch the webinar recording hosted by OpsGenie and Blackrock 3 partners, authors of Incident Management for Operations, as we discuss how Incident Management practices used by fire departments can be applied to DevOps and IT Operations.

Topics covered include:

  • The importance of planning and preparing for IT incidents
  • Establishing effective communication and collaboration channels during incident response
  • Improving processes through after-action reports

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