The quest for 100 percent reliability is one that can’t be achieved, but it’s possible to get very close. While completely eliminating failure isn’t an option, there are steps you can take to prepare your team for an eventual outage so you can quickly restore availability when an outage inevitably occurs.

This four-step process for setting up your metrics will ensure your team is ready to manage the unexpected.

Prepare your teams and systems for an inevitable outage by learning how to:

• Define your business critical metrics
• Set up your optimal monitoring and alerting
• Define your severity levels for better prioritization
• Create a game plan