Operations | Monitoring | ITSM | DevOps | Cloud

graylog

The Importance of Data Normalization for Log Files

Jan 28, 2025 By Jeff Darrington In Graylog
Imagine sitting in an airport’s international terminal. All around you, people are talking to friends and family, many using different languages. The din of noise becomes a constant thrum, and you can’t make sense of anything – not even conversations in your native language. Log data is similar to this scenario. Every technology in your environment generates log data, and information about the activities happening from logins to processing.
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bigpanda

How to streamline ITIL processes for incident management

Jan 28, 2025 By BigPanda In BigPanda
Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.
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Software Update Enforcement in 60 Seconds

Jan 28, 2025 By Ivanti In Ivanti
Ivanti’s Software Update Enforcement feature gives IT & security teams sophisticated control over how iOS and MacOS updates are pushed to their organization's Apple devices. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best. Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.
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ScienceLogic

"Assurance" in IT Management, and How to Achieve It

Jan 28, 2025 By ScienceLogic In ScienceLogic
In today’s modern era of fast-changing business and operational conditions, organizations need IT management resources that are resilient and can adapt to constant change. This objective is often summed up in one word: assurance. But the exact methodologies and IT investments to get there can vary. Regardless of how it’s approached, IT platform assurance is critical to navigating and managing the dynamic environments of modern enterprises operating at scale.
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solarwinds

Does Self-Service ITSM Really Work?

Jan 28, 2025 By RJ Gazarek In SolarWinds
The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?
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Pulseway

A Comprehensive Guide to Network Operations Center (NOC) Costs

Jan 28, 2025 By Pulseway In Pulseway
Businesses are increasingly depending on network operations centers (NOCs) to ensure their IT systems operate without interruption. Given the myriad of options available, pinpointing the appropriate pricing for NOC services can prove challenging. This guide will explain the factors that affect how much NOC costs and help you make an informed decision that suits your business.
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