Operations | Monitoring | ITSM | DevOps | Cloud

Explaining Complex Technical Concepts with Animated Video: A Guide for Engineering Teams

Some technical concepts resist documentation. A request flowing through a distributed system, a rollback cascading across services, a consensus protocol reaching agreement - these are motion, and a static diagram freezes exactly the part that's hard to grasp. Engineering teams increasingly reach for animated video to close that gap, especially for onboarding and system explanation. But animation is easy to do badly and expensive to maintain. This guide covers where it actually helps, how to produce it, and when to leave the concept in text.

Five worthy reads: Brains or bots-are we forgetting how to think?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we are exploring how prolonged dependence on AI could influence human beings' neural pathways, cognitive habits, and the behavioral changes that follows. As children, many of us would have watched the juggler at a circus in amazement. One ball became two, then three, and several more since it was a cumulative act.

Cortex | Tabular Views Now in Public Beta

The World Cup is down to the final two, and so is Cortex's Coming Home Dashboard. In this Feature Friday, VP of Strategic Initiatives & Marketing Cristina Buenahora walks through an update on the Coming Home Dashboard she and Edward Spencer built a month ago, and the product update behind it. What she covers: Whether you're tracking brackets or tracking engineering maturity, the view's the same. Reach out to your CSM to try it.

AI-Powered Ransomware Is Here: How Agentic AI Is Changing Cybersecurity

AI-powered ransomware is becoming a reality. Researchers recently demonstrated autonomous AI agents that can scout networks, steal credentials, and accelerate ransomware attacks. In this 60-second Zero Ticket Minute, learn what this means for cybersecurity, IT operations, and the future of agentic AI. Can AI also help stop these attacks? Watch to find out.

Microsoft's 570 Patches Just Armed Every Attacker

Microsoft patched 570 security vulnerabilities this Patch Tuesday — but every patch is also a public disclosure. The second those fixes drop, attackers know exactly where 570 weaknesses live. The only question that matters: can you find and patch them across your entire environment before someone exploits them? The speed of discovery is only increasing. Are you ready for the velocity of this new world? Let us know in the comments.

Tracing a memory leak bug in PID 1 and contributing an upstream fix: a Linux support story

Some memory leaks are straightforward to detect. A process allocates memory, forgets to free it, and grows until something breaks. This was not that kind of leak. This is the story of how Canonical Support helped a global retail organization trace the cause for an unusual memory leak originating in PID 1, the very first process started by the kernel during the system boot sequence. The memory footprint was 10 times higher than expected.

5 Key Differences Between Playwright and Puppeteer

Hyperping· Uptime monitoring Know before your customers do. Monitor from 18 regions and route alerts by phone, SMS, Slack or email. Start free Playwright and Puppeteer solve the same problem, driving a real browser from Node.js, and Playwright was started by engineers who previously built Puppeteer. That shared ancestry makes the two APIs look similar at first glance, which is exactly why the differences below catch people off guard.

Trust, Resilience & AI: A Customer Panel with TD Bank & New York Life

What does it really take to be "the calm in the storm" during a major incident? In this candid panel from PagerDuty on Tour, Chris Conklin (Technology Executive AIOPs, TD Bank) and Sam Brinley (CVP Enterprise Cloud Solution Architect & Engineer at New York Life) sit down with PagerDuty to talk through two decades of evolution in IT operations – from the "Wild West" of early network management to today's push into AI and agentic operations.