Operations | Monitoring | ITSM | DevOps | Cloud

Voice Conversational AI and its role in simplifying onboarding for new customers

Businesses are changing rapidly. While success was once measured by the quality of a product, today, the customer experience is what truly comes first. Think about it: you find the perfect service and are ready to use it, but the onboarding process is just a turn-off. Long forms, illogical steps, confusing instructions... Sound familiar? As a result, a huge number of potential users are lost. And this is where technology can really help.

Using Claude to power up your onboarding

I joined incident.io about ten weeks ago, having been in my previous role for four and a half years. Being a new starter was an unusual feeling for me, and there's been a huge amount to learn; but by lunch on my second day (!) I had started shipping value to our customers. A large part of hitting the ground running has been having a colleague alongside me, who I can pester with questions, who doesn’t get offended when I write in all capitals, and often praises me for being absolutely right!

Are Traditional IT Onboarding Methods (Becoming) Obsolete?

You're probably excited when you're about to start a new job, and then onboarding happens. If we're being completely frank, most IT onboarding is a slog. Someone hands you a long PDF, a few old slide decks, and they expect you to make sense of all this in just a couple of days. If you're really lucky, you have a colleague who'll walk you through it, but if everybody's busy (which they usually are), you're on your own, and it's not fun.