Operations | Monitoring | ITSM | DevOps | Cloud

Ivanti’s research shows that 56% of IT professionals say they have a low level of buy-in from their senior leadership for DEX initiatives. When it comes to engaging your CIO it’s best to look for advice from a fellow IT leader.

Trying to establish DEX KPIs is often a sticky point of the budgeting conversation. What can you point to when it comes to actual business impact and outcomes from your digital employee experience initiative? Tony Miller, Ivanti’s VP of Enterprise Services, explains his metrics and methods for proving DEX impact.

Digital employee experience (DEX) is a hot topic across the IT community. So, we sat down with Ivanti’s VP of Enterprise Services, Tony Miller, for an honest discussion about DEX. And it wasn’t short of questions! In this fireside chat: What’s Tony's team at Ivanti doing to improve DEX of their users? What to look for in DEX tools and how to secure budget for the investment. Who should be part of a team leading DEX efforts internally? How to find balance between daily operations and long-term DEX efforts and get started on DEX.

Everywhere Work has heightened the need for improving the digital employee experience (DEX). Yet, 56% of IT professionals say that they don't have a high level of buy-in from their C-suites for a DEX initiative. This raises the question, how can IT teams secure buy in for their DEX initiatives and become a true strategic business partner? Tony Miller, Vice President of Enterprise Services at Ivanti, sat down to discuss recent research findings and what led him to become an internal ambassador for DEX.

When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.

Collective IQ is a Digital Employee Experience (DEX) solution that applies machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications, generating visibility and insights for troubleshooting through continuous learning.

Almaden Collective IQ® demonstration of Alma Analysis.

Collective IQ® Business Edition incorporates Alma Analysis, enabling IT organizations to select specific devices, detect patterns, and receive intelligent suggestions for incident resolution. By leveraging Generative AI algorithms, Collective IQ® delivers actionable insights to enhance system performance and ensure a seamless digital employee experience.

With increasing digital transformation and remote work, poor IT user experience has a direct impact on customer satisfaction, employee productivity, and morale.Almaden helps IT teams deliver an optimal digital employee experience, in the office and remote, by analyzing quantitative systems data and user sentiments, and resolving issues through continuous learning and automation. Almaden Collective IQ DEX (CIQ®) and CIQ® SmartCenter remove obstacles that impact employee results and creativity.