Operations | Monitoring | ITSM | DevOps | Cloud

In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used by employees post-deployment. As far as they are concerned, these users have all the tools to succeed in today’s digital world.

In today’s digital landscape, software has become the backbone of every successful business. It streamlines workflows, automates processes, and facilitates communication and collaboration among employees. But software implementation is not just about selecting the right tools; it also involves ensuring that employees embrace and effectively use them. The process of driving software adoption is key to enhancing the digital employee experience (DEX) and driving overall organizational success.

Digital Employee Experience (DEX) is the collection of digital tools, technologies, and services you provide to employees to facilitate daily work. Incorporating the right DEX approach is unquestionable, as it directly impacts employee satisfaction, engagement, and productivity. Empowering your teams with positive digital experiences can enhance their morale and reduce turnover while improving their job performance.

The rapid digitalization of work environments means employees are obliged to work faster and better. Achieving this means businesses are dependent on having happy, healthy, productive teams. With 69% of global knowledge workers now working remotely, it appears hybrid working is working. A recent survey of over 10,000 employees by Ivanti shows that 42% have a better work-life balance and 33% are more productive.

Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.

The ‘last mile’ is a term used in the logistics and telecommunications industry to characterize the obstacles businesses face trying to deliver products to customers during the very last part of their supply chain. You might have a world-class infrastructure, high-end technology, and the most sophisticated processes and skilled resources, but if your product doesn’t reach the customer at the right time and place, your business suffers.