We’ve all been in the situation before: it’s Friday at 5 PM and the only on-call engineer available to handle incidents is about to hit the slopes. Unfortunately, at that very moment, a customer reports to support that they are unable to access the company’s ecommerce website to complete a purchase. Internal monitoring systems seem quiet and services appear available on internal health dashboards.
With over 7 billion mobile users worldwide, there’s almost one device for every person on the planet. Not surprisingly, the most popular apps are dominated by social media, messaging and entertainment platforms. But consumers are also shopping and managing finances via mobile devices. And while most users are accustomed to waiting a few seconds for a web application response, mobile users are less forgiving and expect an instant reaction to their swipes and taps.