Leveraging Cognitive Diversity to Tackle System Complexity
Most engineering leaders today understand that diversity matters. They've built teams that reflect a range of backgrounds, functions, and experience levels. They run postmortems, retrospectives, and architecture reviews that bring multiple voices to the table. They believe, not unreasonably, that this variety of perspectives leads to better decisions. But there's a problem hiding inside that assumption that can undermine everything: who people are is a surprisingly poor predictor of how they think.