The insidious spread of COVID-19 across the globe has accelerated changes to our way of life. The reliance on the internet saw a prodigious increase in March 2020 as people started relying on digital means to work, buy groceries, order food, and basically ensure they could stay home and stay safe! More people doing things online means more opportunities for cyber-attacks.

The pandemic has changed the way teams collaborate within an organization and between companies. With work from home becoming the new normal, employees are turning to new options for collaboration, meeting, training and onboarding have moved online. The office is now a virtual space. With the increasing demand for online meetings, it is even more important to monitor the health and performance of such meetings.

Today’s Tip of the Day is the final of three focused on Domain Name System (DNS) monitoring. In the rest of the series, we looked at how digital experience monitoring (DEM) can (i) help ensure users are served by the correct DNS server to reduce latency and (ii) help to guard against DNS-related attacks. In today’s post, we talk about Anycast DNS, the advantages it provides, the challenges it presents in relation to troubleshooting DNS issues, and how to overcome them with Catchpoint.

Across almost all industries, IT’s focus has shifted from WFH (Work From Home) to WFA (Work From Anywhere). Some businesses and organizations might be further along in facilitating flexible work, but it seems like everybody is instinctively starting to rethink both their short and long term management strategies.

SaaS monitoring platforms must provide a flexible set of capabilities to their customers. A platform with the ability to adjust according to business needs reduces costs (e.g. the cost to switch) and tool sprawl since the need to perform different monitoring functions can be accommodated in a single place. A monitoring platform should allow you to adjust, for example: Not all digital experience monitoring platforms are the same.

Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in by COVID-19 is bound to have a significant impact on the holiday season. Black Friday 2020 might as well be the benchmark for DEM going forward.

Nexthink’s Chief Product Officer, Samuele Gantner, spoke recently with Digitalisation World, a popular tech news company to discuss the next generation of our Experience Platform. IT departments around the world are under considerable stress nowadays but there are several fast and practical solutions available in the Nexthink platform that our customers are using to help support their remote workers and flexible work environments.