Operations | Monitoring | ITSM | DevOps | Cloud

Today, we are excited to share the first in a series of Employee Experience (EX) focused eBooks, helping you understand how Catchpoint can be used to ensure you get the best digital performance for your employees. In this eBook, we focus on five use cases, demonstrating through examples, how to best utilize digital experience monitoring for G Suite.

It would not be wrong to say that Observability is the new buzz word for the last couple of years at least and often we find organizations burden themselves with questions like – The answer to these questions lies in understanding the concept of Observability and how it ties in with the digital experience monitoring strategy of your organization and only then can you determine where you stand in terms of Observability.

Perhaps one of Nexthink’s most endearing qualities is that it has never been a “drink the kool-aid” type of company. Yes, we are proud to be the leading experience management platform in IT, but that honor is most championed from outside, not within. From its beginnings, Nexthink has been used by enterprise IT to narrow the gap between what employees expect at work and what they receive.

IT professionals are now adapting to a remote environment and learning to manage a distributed, homebound workforce. From a technical standpoint, the process of setting up a remote workforce is well-known. For this blog post let’s dive into one step of the process, which is arguably the most important, user experience monitoring.

Digital Experience firm analyzes employee sentiment on the IT service they’re receiving IT experience management software company Nexthink is revving its efforts to help companies measure and improve how employees feel about their IT environments with a new release of its platform.

Over the past few months, many organizations have transitioned their employees from mostly onsite to fully remote work environments. Now we’re entering into a phase where roughly 30% of the workforce will soon head back to the office, while the rest continue to work from home.

As odd as it might sound, I think these past few months have done a lot of good for IT, and following the recent news from Nexthink last week, I actually feel optimistic for many enterprises out there that might be struggling. Hear me out. Right now, there are millions of people working in new, flexible work environments that didn’t even exist six months ago.

Recently, one of my buddies moved to a new apartment. As an extreme binge-watcher, he tried all different combinations for positioning his 65-inch 4K TV and leather recliner in almost every single sq. ft of the living room. The only flexibility he did not have was in choosing an Internet Service Provider (ISP) for his new house. As a backend dev professional, it did not even matter to him as long as he was getting a 150Mbps internet connection.