Whenever a file transfer, instant messaging, email, or Wi-Fi failed in the office, an employee could stand up and walk over to deliver the message in person. It certainly didn’t grind their workday to a halt. But as organizations have grown globally, so has their reliance on digital collaboration—the critical tools and services that enable employees to remain productive when working together.
Recently, Catchpoint participated in the virtual Networking Field Day. As a presenting sponsor, we spoke about the importance of network monitoring and the shift in enterprises’ strategic initiatives supporting user experience monitoring. For an hour, the discussion focused on how the digital experiences for employees and customers are converging. Enterprises are shifting to measure and monitor the tenets of reachability, availability, performance, and reliability.
Consider this scenario, your internal application and system health is in green, but your end users are reporting accessibility/availability issues. Does such a monitoring strategy serve an actual purpose? A well-built APM and infrastructure monitoring solution like Dynatrace is great for internal system health.
Higher education is one of the many sectors facing the prospect of profound reorientation in the post-COVID-19 world. Following the government’s re-evaluation of approach, which saw students awarded predicted grades at A-level, many university leaders are concerned that taking on the extra, successful students would mean a stretch to resources – especially with social distancing and remote learning requirements needed to manage the spread of the virus.
In this week’s tip, we are looking at a use case unique to our popular Network Insights solution. Network Insights lets our users view their network path from end to end, providing detailed granular telemetry from four primary sources: We could go into depth on any of these, but today we’re going to focus on Border Gateway Protocol (BGP) Monitoring.
For us, IT is a place where people genuinely try to “walk the walk.” Many in this industry are perceptive and curious individuals, constantly on the pursuit for better insights and more efficiency. You cannot survive long in an IT department if you hide behind unmet promises or have an aversion for detail. Facts outweigh opinions, and theories are to be questioned and proven true.
Pop quiz: An employee just submitted a ticket to IT about recurring application crashes. When IT finally gets back to them, what is the first thing they ask? Answer: “When did you last update your device?” If this rings true, there is a reason. Outdated devices and applications can quickly detract from digital employee experience and IT notoriously struggles to detect and resolve these issues at scale.
The world of work is evolving. Rapidly. Today’s employee believes in an omnipresent workplace, just like her everyday companions – Uber, Amazon, Netflix and Google. Personalized services and experiences are her new normal. Organizations are reimagining their workplaces to give employees the best personalized experience. It’s the new gold to keep employees delighted. Enter Workplace Personas. While most organizations agree with the importance of personas, not many truly get it.
