In today’s Tip of the Day, we are looking at troubleshooting remote end-user experience using Catchpoint’s Endpoint Monitoring solution. According to a recent set of figures from Stanford University, 42% of the U.S. labor force is working from home full-time. Based on their earnings, this group of work-from-home employees accounts for over two-thirds of U.S. economic activity.

Content Distribution Networks (CDN) have been around for more than two decades, and as per Intricately 2019 report, there are over a million companies leveraging CDN services from across the world. In the chart below, they have compared four popular CDNs but there are several other major CDN providers such as Verizon Media (Edgecast) and Lumen. Large enterprises such as Linkedin, Ebay, Walmart, and others have already implemented a multi-CDN approach to power all their applications.

The latest Nexthink release has rolled out, and we couldn’t be more excited to help you go broader and deeper to solve even more digital experience challenges. What exactly do we mean? End-user computing involves an enormous array of technologies that interact to deliver services to employees—from devices and the operating systems that run on them, to virtual desktops, applications (local and SaaS), and the networks that enable these services.

When employees are faced with a tedious IT ticket process—especially for non-critical issues—most would rather suffer in silence. In fact, an independent survey recently uncovered that only 55% of employee incidents are actually reported to IT.

For today’s tech tip, we’re going to focus on our Endpoint Monitoring Client and two specific use cases: Wi-Fi and application health. With so much of the workforce working remotely, Endpoint Monitoring is an essential tool to help smooth the transition. According to recent research from Gartner, nearly half of US employees will continue to work remotely for at least some of the time post-pandemic.

The whole internet spins across different domains but when we talk about the backbone suite of every organization, MS Office 365, is for sure, one of the biggest contenders. Just like the recent Century Link/Lumen outage, we witnessed another major outage, this time Microsoft O365. This month might as well be considered a bad month for the internet, as we have seen a lot of daily used consumer services getting impacted like Reddit, Pinterest, Google Services, etc.

Like many in IT, I am a big fan of Microsoft System Center Configuration Manager (SCCM). It’s one of those tools that you can’t really go without: it can help locate your company’s servers, desktops and mobile devices; it helps install client software, patch updates (see Microsoft Patch Tuesday); and it protects your endpoints and access control tools. All good things, but… Sometimes our beloved SCCM needs a little backup—like Robin to Batman.