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DEM

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6 Reasons You Need a Digital Experience Monitoring Strategy

A Digital Experience Monitoring (DEM) strategy unlocks the key to understanding how end-users interact with web and desktop applications. If you have landed at this post, perhaps you are looking for a Digital Experience Monitoring solution. Correct? But before that, let's take a step back in understanding why it's critical to invest in a DEM tool. To provide a better technology experience, operation teams need modern tools to monitor and collect remote worker application insights. And because of that, businesses are adapting their digital transformation strategy to grow, survive, and respond to disruptions caused by the pandemic.

Start Real-Time Monitoring of Microsoft Outlook in 5 Minutes

Microsoft Outlook is the premier enterprise productivity application that has become ubiquitous with managing every aspect of a employees workday. According to Wikipedia, there are around 400 million users for Outlook. You can install Outlook as a standalone desktop app that connects to Exchange Server – Online or On-premises (still!) or the full featured Outlook Web Access (OWA).

How companies can prevent employee turnover in the 'great resignation' era

What do you like about the place you work? Now there’s a question that many people have very different answers for than they did two years ago. After all, many of the perks of working in an office are no longer being enjoyed by employees. The person who loved walking into their sparkling office building with the stocked kitchen and comfy chairs? They’ve been working from their bedroom for over a year now, left to stock their own kitchen.

11 Key Stats to Know if You Work in HR & Tech Support

If you are reading this, chances are you aren’t at your office. And if you are, that office is very different than how it once was. Heck—we’re all different now, we think about work differently, we interact with colleagues almost exclusively through our screens, not face-to-face. So if offices aren’t the same and we’re not the same, then the teams that support us shouldn’t be the same either, right?

Smooth Transitions - Moving the Right Employees from On-Premises to Cloud Desktops

As the Senior Delivery Manager for Flutter UK&I, I’m tasked with overseeing the digital experience for roughly 7,000 employees across Europe. Ultimately, my team and I are responsible for ensuring things like server hosting, Office 365, SSO, Azure and other digital work components function in a frictionless manner for our employees—both in office and remotely. That’s the underlying philosophy, at least.

What is Digital Experience Monitoring?

Businesses globally have been steadily shifting to digital as early as a decade ago. With the coronavirus pandemic happening, the digital transformation has now shifted into fifth gear. Digital experience is the key to business success. As of 2020, there were almost 30 billion end users that’s connected to the internet. Digital revenue has increased dramatically and digital will surely drive retail sales up.

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Troubleshooting Office 365 Issues Made Simple

Do you often ask yourself the question - Is there an Office 365 problem today? While you try to find the answer, your customers (end-users) complain because they can't access their business applications. Apart from all this, your boss needs an immediate status update. Trust me. It doesn't feel great to be in that situation. And we know it. Despite Microsoft claiming to provide 99.9% SLA, issues will occur with the Office 365 applications such as Teams, Outlook, OneDrive, Exchange Online, SharePoint, Yammer, etc. Often, the issues aren't even Microsoft's problems but an ISPs or internal network change. There can be lot of reasons (Network, OS, browser, personal device, upgrade errors, Internet, and much more), but which one is it?

Incident Review For the Facebook Outage: When Social Networks Go Anti-social

The following is an analysis of the Facebook incident on 10/4/2021. Marking a highly unusual state of events, Facebook, Instagram, WhatsApp, Messenger, and Oculus VR were down simultaneously around the world for an extended period of time Monday. The social network and some of its key apps started to display error messages before 16:00 UTC. They were down until 21:05 UTC, when things began to gradually return to normality.