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HCL Technologies - Key Takeways with Nexthink

Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.

The Digital Experience Trap: Are Companies Going Pro With Amateur Tools?

Recently, I’ve been thinking a lot about the relationship between world-class athletes and world-class IT systems. At first glance, it seems like there’d be little to compare, but there’s an interesting relationship between preparation and performance both these worlds share. During the Olympics, we see people cover 100 metres in under 10 seconds, cut through a pool in a minute, and stick landings with precision.

Webinar Recap - How to Design an Employee Experience Monitoring Strategy

Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.

Monitoring and Improving Employee Experience In Virtual Desktop (DaaS/VDI) Environments (Part 1)

A common pain point we repeatedly hear from our customers that use Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI) environments is, “We have monitoring in place for physical hosts and infrastructure, but our employees still complain a lot.” If DaaS or VDI is part of your IT environment and you lack visibility into such environments to ensure effective employee experience, read on.

Monitor Microsoft 365 Client Apps in Real-Time

Microsoft 365 client applications such as Outlook, OneDrive, and Teams are standalone programs that perform the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server is not continuous. Exoprise customers worldwide use the Office 365 client apps to manage their daily routine and work productively from home, HQ, or branch offices.

3 Incredibly Useful Metrics For Monitoring the Microsoft 365 Teams Desktop App

You use Microsoft Teams, correct? Microsoft 365 Teams Desktop app is a standalone program that performs the bulk of the resource and workload processing on a user’s computer. Data retrieval and verification for these applications happen on the client-side, and communication with the server are not continuous.

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Real User Monitoring for Microsoft 365 and SaaS Performance Issues

Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.

Don't Let Network Issues Hurt the Employee Experience

We’ve all been there: the Zoom call that drops out in the middle of a crucial discussion; the browser application that won’t load when you badly need to access it. Network problems have been around since the dawn of the Internet, and they always will be. But during this recent period of remote working, connectivity issues have become a much bigger threat to workspace productivity and employee experience.

Go From Reactive to Proactive With Index Scoring

This one goes out to my fellow IT support leaders who might find themselves drowning in ticket data and stuck in reactive mode. I work as the Enhanced Support Services Lead at a global consulting firm where I manage my organization’s L2 support team and in-house Customer Experience Analytics team (CEA)—a group of individuals that I wish had by my side years ago—more on that later.