MSP Live Chat Making Customer Success Your Competition Killer
Your customers’ expectations and demands around IT are changing.
Want to learn how you can better align your work with their evolving business goals and priorities? And ensure that you don’t just win new customers, but that you win them for life?
Watch our MSP Live Chat with Lifecycle Insights CEO Marnie Stockman. Not only is she an expert in MSP customer success, she literally wrote the book on it.
Check out the recording to hear us cover the following and more:
- What best-in-class customer success actually looks like for MSPs, and where those practices fit alongside customer support and account management
- How to transform ad-hoc customer success efforts into repeatable, scalable processes
- What metrics to track to measure customer success
- How to avoid being blindsided by churn by learning how to spot and address early warning signs faster
- Practical ways customer success efforts can take your sales and marketing to the next level
Grab the resources doc here: https://docs.google.com/document/d/e/2PACX-1vTAcD9DDNY_Y7Ez7GcL7LbPPQxk_faIQhtEcxeLMv8BOqzob-G22Rv9ls3Ysbd-EeIesKUvaOnlPn5y/pub
For more information on MSP Live Chats and to view future events visit: https://www.ninjaone.com/msplivechats/