Operations | Monitoring | ITSM | DevOps | Cloud

Office 365

Provide instant support for employees using Virtual Agent within Microsoft Teams

Employees in an organization expect instant support and turnaround to their issues when they contact the internal helpdesk. To facilitate this, companies invest a significant amount of time and money to build and implement self-service portals. But this makes little or no impact on the self-service adoption numbers. This is because self-service portals are still external to employees. It’s difficult for employees to remember the tool or the access URL to reach out for help.

Fast-track bulk Microsoft 365 object creation with M365 Manager Plus

User account creation is a long-winded process that involves various configurations. Such a tiresome, manual process is naturally prone to errors, especially while creating user accounts in bulk. Errors made in the user provisioning process will result in frustrated users calling the service desk to request permission to access resources, to be added to the appropriate groups, to update missing profile details, etc. Why provisioning users through the Admin Center is inefficient.

Troubleshooting Microsoft 365 End to End: Turning Interruption into Insight

How should you approach monitoring and troubleshooting Microsoft 365 so that you are the first to know of problems and have the tools at hand for quick remediation? Watch Microsoft Cloud and Datacenter MVP, Nick Cavalancia, and Martello VP of Product Development, Rob Doucette as they discuss how to troubleshoot SaaS applications like Microsoft 365 with end-to-end monitoring.

Essentials of Microsoft Teams VoIP Monitoring

Microsoft Office 365 has an upper hand over other tools. The Office 365 ecosystem enables users to easily collaborate while working remotely. Users have a range of solutions to choose from and Office 365 offers an additional advantage – easy integration between these tools. Microsoft Office 365 has over 200 million monthly active users.

NiCE Digital Experience Monitoring Tutorial 2020Q4

How to Boost Your Users’ Microsoft 365 Experience Want to learn how to get the best performance while cutting down on costs for your cloud business? Let our experts show you how to establish precise, visual end-to-end control for your specific Microsoft 365 services subscriptions – such as Teams, SharePoint, OneDrive, and Exchange. Equip yourself with the best administrator experience, and you’ll find it so much easier to provide the best user experience in the long-term. You’ll thank yourself for it later!

What Is Microsoft Office 365?

Microsoft Office is one of the very few software platforms that can claim to be truly timeless. However, even timeless technology could use an upgrade and Microsoft provides this often. If you recently upgraded your system or you intend to do so, you may have asked yourself: what is Microsoft Office 365? Is it worth replacing your old system?

Better Together: Microsoft Teams CQD and Exoprise Monitoring

Maintaining call quality with Microsoft Teams is a process, not a one time event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. And vigilance is just as important before the pandemic as it is during the pandemic no matter where your users are working from. In some ways its more important today when working from home.