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Best practices for on-call scheduling and management

An on-call schedule forms the backbone of your incident response system in the event of an outage or when an issue is raised. This type of schedule does not keep end-users waiting and helps maintain the reliability and availability of your software. However, on-call management practices often induce worry and anxiety in team members. In extreme cases, it can even be a contributing factor in employee burnout.

5 tips for a more modern and efficient on-call management

‍ On-call management is one of the most important aspects of seamless IT service. Its aim is to ensure that the right person is notified in the case of an incident, so that they can react accordingly as quickly as possible. In certain cases, many people have to be notified. To achieve this as efficiently as possible, it is vital to have an up-to-date and smoothly functioning system.