PagerDuty Mobile App: Trade An On-Call Shift
Manage and swap on-call shifts, right from your phone.
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On Call
Answer to the Ultimate Question of (On-Call) Life, the Universe, and Everything: 71
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.” At PagerDuty, we did something similar, except we didn’t have scientist mice or wait 7.5 million years.
Modern Incident Response: The Definitive Guide
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
How To Improve Your IT Alert Management
While monitoring makes it easy to keep track of your IT, getting ahold of the right person when IT fails is often difficult.
HumanOps: Achieving Peak Performance
IT Operations telemetry has always focused on the health of servers, applications, and technical services...but what really drives the quality of all these things are the people behind them. Companies must understand employee health in order to retain and attract talent that keeps systems running at peak performance.
Overrides, the Most Human Feature in PagerDuty
If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s high school graduation. Or, as I found out firsthand, even when you’re at your own wedding. Confucius once said, “If you have never had a major occasion happen while you are on call, then you may not have ever lived.” (Okay, I totally made that one up.)
Four Typical On-Call Compensation Models
On-call compensation models may vary based on local laws, company culture, and management practices. Some common compensation models include: 1 - Incentivized on-call, 2 - Paid for scheduled overtime, 3 - Paid for total time spent resolving issues
The On-Call Survival Guide
Want to be as effective as possible whilst on-call? This free ebook from Raygun will help ensure your team is prepared for when things go bump in the night!
The Definitive Guide to Better On-Call
On-Call rotations are essential to supporting 24/7 application availability. But too many companies slap together an ad-hoc process without ever considering the repercussions. In this guide, we'll explore the 7½ reasons better on-call makes a REAL difference for your company, and we'll throw in a few tips and tricks to help you along the way.
Determining Fair & Competitive On-Call Compensation
The key to choosing the best compensation plan is finding a solution that works well for your company but also recognizes the employees for their effort and time spent. If employees are well-cared for, they will, in turn, care about the business and contribute to its’ success. After choosing a method and confirming it abides by local laws, be sure to examine the following to confirm that compensation is competitive and fair and that your team can adequately share the load on-call requires.