Operations | Monitoring | ITSM | DevOps | Cloud

In today’s digitally centered workplace, the quality of an employee’s interaction with technology—the Digital Employee Experience (DEX)—is directly tied to productivity, satisfaction, and overall business performance. For Managed Service Providers (MSPs), this represents both a monumental challenge and an unparalleled opportunity. How can MSPs ensure consistent, high-quality DEX across dozens—or even hundreds—of diverse client environments?

In 2025, experience has become the ultimate differentiator — not just for customers, but for employees too. Enterprises that align customer experience (CX) and employee experience (EX) into a unified Total Experience (TX) strategy are the ones redefining success. Behind every exceptional customer interaction is an empowered employee — and behind both lies one essential foundation: communication.

“Don’t put all your AI eggs in one chatbot.” — A guiding principle for IT investment in 2026.

Active network infrastructure management is a key element of any managed service offering. Traditionally, network management has involved a lot of tedious manual work, making it expensive and very hard to scale. And that’s why many MSPs have shied away from actively managing the network. But not managing network infrastructure at all is a risk to your business. Your clients likely expect you’re looking after the network whether you’ve promised it or not.

This is the third and final instalment in a series on Here’s What a Network Needs After a Cloud Migration. Part 1 looked at how to redesign the LAN. Part 2 outlined strategies for the Internet connection. One of the things that becomes more important in a cloud-based application environment is managing user access and authentication.