Despite the headlines return to office (RTO) has been making, remote work and distributed workforces are here to stay. Case in point: a Robert Half report found that almost 9/10 workers considering a job change were interested in remote or hybrid roles1. For IT, that means solving the challenges of providing remote IT support for dispersed teams is a crucial part of the job. Getting remote IT support right takes a combination of strategy, tactics, and tools that can vary significantly from team to team.

Imagine running an IT department without a compass—no clear way to gauge performance, spot problems, or demonstrate value to the rest of the organization. Issues are escalating unnoticed, improvements are relying on guesswork, and when someone asks, “How is IT helping the business?”—it’s tough to give a confident answer. Without IT metrics, this chaos becomes a reality. Tracking the right IT key performance indicators (IT KPIs) transforms chaos into clarity.

Government contractors are tasked with the monumental responsibility of managing IT operations that are not only vast but critical to their client’s security. From securing sensitive data to ensuring compliance in distributed environments, these challenges demand a powerful and efficient solution. As a trusted choice for endpoint management in the public sector, NinjaOne helps contractors and agencies optimize IT operations, enhance security, and scale quickly.

Many software programs are invaluable tools that serve different purposes. However, effective software management should be in place to ensure they are being used for their intended purpose. This would help IT administrators keep track of the software installed and used in their managed devices and aid in the prevention of system vulnerabilities. With that in mind, IT administrators can only complete this successful task using a robust software inventory tool.

This article explores WSUS deprecation, also known as Windows Server Update Services, and its impact on organizations. It includes information on WSUS, why it is being deprecated, and what Windows Update management tools can replace it. It also includes steps you can take to prepare for the upcoming end of WSUS and what you need to do to transition to other Windows update management solutions.

In this article, you will discover how NinjaOne elevates its monitoring capabilities by introducing compound conditions to its robust policy management framework. Effective IT management hinges on efficient infrastructure monitoring. However, overly complex or excessive monitoring can be counterproductive, as it increases the risk of technicians missing critical alerts.

In response to feedback from our customers and market research, our team prioritized what matters most for IT decision-makers in 2024 and beyond—boosting staff efficiency and maximizing end-user productivity. Combining the power of NinjaOne automation and the simplicity of self-service, end users can trigger automation scripts directly from the systray icon, streamlining issue resolution like never before.