Operations | Monitoring | ITSM | DevOps | Cloud

Platform teams often end up as the bottleneck for “small” operational asks: add a new button, wire up a workflow, expose one more cloud capability—each change requiring engineering time, reviews, and releases. In this technical deep dive, engineers from the Department of Government Services (Victoria) share the architecture and open source CDK library behind their “Infrastructure Control Panel”: a modular operational enablement app that lets non-technical users interact safely with cloud resources through strong access controls.

When stakeholders push for faster growth (new markets, new features, newly modernized stack) your engineering model has to change too. At FitnessPassport, the shift from offshore waterfall delivery to an in-house team meant rebuilding not just services, but confidence: legacy systems with weak logging and little visibility made it hard to know whether changes were working and impossible to spot issues before users did. In this talk, Director of Engineering Rob Mitchell will share how FitnessPassport adopted Datadog and used structured logs, metrics, and traces to tighten feedback loops.

Delivering great products to your customers requires a mix of evolution and consistency. To really land with users your product has to be ready to adapt and scale, prioritizing across a mix of customer and business needs. Join experts in reliability, systems engineering, and DevOps as they share real-world examples, true stories of pitfalls, and astounding impact from the experiments they have run. Learn how experienced practitioners handle failure, adapt to scale, and bridge gaps between teams to improve software performance and customer outcomes.