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The latest News and Information on Microsoft 365 and related technologies.

What Is Microsoft Office 365?

Microsoft Office is one of the very few software platforms that can claim to be truly timeless. However, even timeless technology could use an upgrade and Microsoft provides this often. If you recently upgraded your system or you intend to do so, you may have asked yourself: what is Microsoft Office 365? Is it worth replacing your old system?

Better Together: Microsoft Teams CQD and Exoprise Monitoring

Maintaining call quality with Microsoft Teams is a process, not a one time event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. And vigilance is just as important before the pandemic as it is during the pandemic no matter where your users are working from. In some ways its more important today when working from home.

Microsoft's 3 major incidents in 10 days, where did they go wrong?

Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.

NiCE Active 365 Management Pack 3.20 released

Microsoft 365 outages happen. The NiCE Active 365 Management Pack for SCOM is an intelligent monitoring set for Microsoft Teams, SharePoint, OneDrive, and Office 365 hosted on-premise. The NiCE Active 365 Management Pack ensures end-to-end control for your Microsoft 365 services. IT executives, operators, and administrators can now actively boost Microsoft 365 User Experience by starting advanced monitoring today.

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Reduce MTTR with Crowd-Sourced Analytics

The new normal for enterprises today is to witness the vast majority of its employees working remotely across multiple geographic locations and communicating through cloud applications such as Office 365, Slack, or video conferencing tools such as Microsoft Teams or Zoom. As more users feel the need to avoid travel and stay at home due to Covid19, it becomes critical that the underlying infrastructure monitoring these applications respond immediately to service disruptions and sub-optimal performance. The slower an application becomes, the more negative impact it can have on employee productivity and the firm's ability to conduct business smoothly.