Microsoft 365 outages happen. The NiCE Active 365 Management Pack for SCOM is an intelligent monitoring set for Microsoft Teams, SharePoint, OneDrive, and Office 365 hosted on-premise. The NiCE Active 365 Management Pack ensures end-to-end control for your Microsoft 365 services. IT executives, operators, and administrators can now actively boost Microsoft 365 User Experience by starting advanced monitoring today.

Microsoft wanted to give teams more ways to be well… a team. So they built Microsoft Teams, a communication platform for instant messaging, voice & video calls, and a way to watch NBA games (I never saw that last one coming). Let’s add “get Sentry notifications” to the list.

On Monday September 28 a multi-hour global Microsoft 365 outage brought down Teams, Office 365 and Outlook leaving many people disconnected. While Microsoft outages are rare, there are a range of possible issues on your network and in your user’s environment that can cause service issues at any time. Knowing quickly when these are happening, and what’s causing them is key to keeping users productive on Microsoft 365.

It seems almost everything is going digital during this pandemic: businesses, education, and medical consultations. This increased digital consumption is squeezing the juice out of the IT infrastructure of many organizations. On top of that, remote work policies are posing serious security issues. At times like these, IT infrastructure monitoring is like a football game for IT admins, except: So how do you navigate all these challenges and score a touchdown?

There’s no “i” in Teams…but there are two “i’s” in “PagerDuty for Microsoft Teams Meetings.” Sometimes a face-to-face meeting—or its digital equivalent, the video conference—is exactly what’s needed to solve a digital incident that’s constantly evolving. The ability to get key stakeholders together in a single video meeting to discuss an incident can speed up valuable response time and save potential lost revenue.