With over 200 million users of Microsoft 365 worldwide, it’s evident that organizations are putting the productivity of their users into the hands of Microsoft’s cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.

For larger organizations, with many locations, and thousands of users, putting all their proverbial eggs in the Microsoft 365 basket introduces a material amount of risk: if users don’t properly adopt Microsoft’s cloud service as their way of doing business, like any new technology, it’s either going to be a huge failure or, at a minimum, result in increased costs.