Operations | Monitoring | ITSM | DevOps | Cloud

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.

Artificial intelligence has changed the landscape of technology, especially as we collect and analyze vast amounts of data. As AI workloads are distributed among compute nodes and across data centers, what problems are posed for traditional networking, and what solutions can we discover? This live discussion between Justin Ryburn, Field CTO at Kentik, and Phillip Gervasi, Director of Technical Evangelism at Kentik, dives deep into the current state of data center networking in the age of AI.

What are the secrets to successfully adopting PagerDuty? Dormain will sit down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew.

Want to uncover slow page loads and know what’s causing slow app response times? Let Sentry Performance be your guide. Learn the basics of application performance monitoring with Sentry in this livestream.

SolarWinds announces Enterprise Service Management (ESM), allowing other departments to setup their own service desk.

Tempo offers amazing performance, but there are still cases where TraceQL queries take a long time to return results. This could be due to a multitude of reasons from the complexity of the query, amount of choices stored, or the timeframe selected. See how to navigate your query results more quickly, with query results streaming, available as an experimental feature in Grafana version 10.1.

Pinpointing specific spans can be daunting, but the new span filter feature in Grafana 10.1 is here to solve that. Span filters allow you to refine the spans displayed in Grafana based on specific criteria.

Check out four new features we added to the flame graph visualization— including custom color schemes and better navigation — that give you a dynamic and more detailed look into your continuous profiling data.

Aaron Whitehouse, Senior Director of Public Cloud Enablement at Canonical, explains why you need to be thinking about open source dependencies in your software pipelines. He covers three main areas of software dependency management: ESM is part of Canonical's Ubuntu Pro offering and gives developers access to approximately 30,000 packages that they can build on, confident in the knowledge that Canonical will patch high and critical vulnerabilities for up to 10 years while preserving API stability -- regardless of the upstream project's support lifecycle.

Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.