S2E3: Utilizing visual life cycles and workflows to standardize ITSM practices - Masterclass 2023
In this episode, we'll explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident and problem management, service request fulfillment, and change, release, and asset management. You will learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.