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Leaning on Technology in The New Noisy: Managing Cloud, Change and Risk

Your company’s “digital transformation” will be driven by new application designs and methods, new technology stacks, and new processes. To master it, and delivering next generation services through it, massively complex sets of signals and data need to be leveraged, processed, and acted on. Developers need integrated data and insights through that noise, while being able to leverage their tools of choice. All of this must be managed, even in spite of massive rates of change and innovation.

New Apps for PagerDuty's Datadog Integration

Status Dashboard by PagerDuty and Incidents by PagerDuty are new apps available now in Datadog. See a live, shared view of system health to improve awareness of operational issues with Status Dashboard by PagerDuty. Acknowledge, troubleshoot, and resolve incidents with PagerDuty actions embedded directly in the Datadog interface to limit context switching among tools. Julia Nasser and Hadijah Creary join the stream to show off this powerful enhanced integration.

Make sense of complex systems with Dynamic Service Graph by PagerDuty

The Dynamic Service Graph breaks down silos between teams and provides organizations with a living, breathing asset that displays technical and business services and their relationships at scale. It allows teams to quickly grasp the state of services, visually digest the full impact radius of an issue, zero in on likely cause, and seamlessly facilitate cross-team collaboration.

What's New in the PagerDuty Terraform Provider - PagerDuty Garage (Oct 29, 2021)

The Terraform PagerDuty provider is a plugin for Terraform that allows for the management of PagerDuty resources using HCL (HashiCorp Configuration Language). Manage your PagerDuty account with Infrastructure as Code. #infrastructureascode For more info on the PagerDuty provider for #Terraform, see the documentation on the Terraform Registry.

Customer Service Ops & PagerDuty Zendesk Integration v3 Full Case Ownership Use Case

PagerDuty's Zendesk Integration enhances communication between engineering and support teams by providing visibility to high-impact incidents via the PagerDuty Status Dashboard that is integrated into the Zendesk interface. Automate workflows for a fast-paced support team and provide the right level of information so they can interact knowledgeably with their customers while also reducing time and effort.

PD, Salesforce Service Cloud, Slack: Proactive Case Escalation & Slack-First Intelligent Swarming

Learn about and see how PagerDuty, Salesforce Service Cloud, and Slack empower collaboration across your organization to accelerate time to resolution. Proactively improve customer satisfaction in real time and break down silos to connect customer service teams with engineering teams to address incidents quickly when seconds matter. Enjoy greater control when resolving issues and anticipating customers' needs through an incident command console that gives customer service agents and stakeholders instant updates on critical, customer-impacting issues.

Service Profile: Activity Tab Updates

PagerDuty's new service profile enhancements allow you to better command and control incidents directly from the Service Profile. Now you can perform bulk actions on incidents like acknowledge or resolve, search by incident ID, add and view change integrations, browse resolved incidents, view related escalation policies from the service profile header, and more.

Next Generation Slack Migration Tool and Stakeholder Updates Demo

Learn more about PagerDuty's Collaboration Applications that help you streamline incident remediation. Enjoy these demos of our latest updates to our PagerDuty Slack and Microsoft Teams Applications including the Webhook Migration Tool, Stakeholder Updates, and Resolution Notes.

Automated Diagnostics for Incident Response Demo

Learn about how you can speed up resolution times with Automated Diagnostics. Automate away as much manual toil as possible to increase team productivity so teams can work more productively. Learn about how teams across the organization can embrace workflows that help to diagnose and remediate incidents.