Operations | Monitoring | ITSM | DevOps | Cloud

At LLMday Lisbon, our Software Engineer, Viktor Vasylkovskyi, highlights the realities of building production AI agents with LangGraph - sometimes getting it right, often learning the hard way. This talk is about what was actually shipped, including a distributed multi-agent setup at PagerDuty. Viktor breaks down the real tradeoffs between LLM-driven and deterministic orchestration, what broke, and how he’d approach it differently now.

You've seen the updates about our new Shift-Based Schedules update. Join us Thursday to get a deeper look at how you can use the new features to create the schedules you need for your teams!

The PagerDuty team lifts the hood on the newly rolled out Shift-Based Schedules. This session breaks down how PagerDuty is moving away from layer-based architecture to a flexible system that natively scales with modern engineering teams and naturally fits their workflows. Timestamps: Speakers: Ken Choate (Software Engineer) Kelsey Yocum (Sr. Product Designer) MJ (Sr. Engineering Manager) Todd Murphy (Principal Product Manager)

Scribe Agent enriches two new Incident Workflow actions: add a Google Meet bridge and automatically transcribe it from the moment it starts, and post Periodic Incident Progress updates to the incident channel, enhanced with context from the ongoing call. Responders stay focused on resolution. Stakeholders stay informed. Critical incident knowledge documented.

Recorded during the PagerDuty User Group Toronto, May 2026 - part of Toronto Tech Week. About PagerDuty User Groups: Connect with PagerDuty users, share your experiences, and learn new ways to maximize the power of digital operations. It's a space where technical leaders and practitioners come together to collaborate, solve challenges, and get inspired by each other's successes.

We're going live to show what's new in the PagerDuty MCP Server and what you can build with it today. Timestamps Streamers: Ignacio Garces, Forward Deployed Engineer (ServiceNow SME), PagerDuty José Reyes, Engineering Manager, PagerDuty.

PagerDuty’s slack experience is evolving to help your teams organize better and resolve incidents faster. Use Triage Channels to collect telemetry and updates from your systems. Create dedicated Incident Channels for coordination and resolution. Give stakeholders the updates they need in Announcements Channels. Everyone in your organization can get the information they need easily.

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

For teams that live in Slack, incident management is getting a whole lot smoother. EA planned for May includes dedicated incident channels, one-click escalation, centralized configuration, onboarding tutorials, and new commands to page responders without leaving Slack.#IncidentResponse.

PagerDuty’s monthly drops are here! May’s drop delivers innovation, helping teams work faster and smarter with four major updates: SRE Agent Enhancements: Triage just got turbocharged. New connectivity + new capabilities = faster resolution. Shift-Based Schedules (GA planned for May): Schedules are more flexible than ever. Quick start options, custom shifts, and multi-responder support for shadow training or increased coverage.