Operations | Monitoring | ITSM | DevOps | Cloud

This April, PagerDuty's MCP server expands with powerful new capabilities across Analytics & Reporting and Business Services. Teams can now surface aggregate incident data, service metrics, and team metrics — giving operators instant access to the operational insights that matter most. On the Business Services side, the release adds business service dependencies, subscriber management, impacted services analysis, and priority mapping. Rounding out the release are two new MCP Apps (on our experimental branch): Service Dependency graph. and an On-call Compensation report.

PagerDuty CEO and Chairperson Jennifer Tejada in conversation on April 8, 2026 at HumanX in San Francisco with Honeycomb CEO Christine Yen and journalist Jennifer Strong, show how observability and real-time response help builders spot issues sooner, fix them faster, and learn from every incident.

No fooling, join us for what's new in PagerDuty Runbook Automation and Rundeck v5.20.0.

Learn how PagerDuty is leveraging Agentic AI to transform the incident lifecycle from reactive firefighting to proactive prevention. Manuel Reis, Software Developer at PagerDuty, demonstrates how new tools like the SRE Agent and Scribe Agent assist engineers during high-pressure outages by autonomously triaging alerts, querying logs in tools like Grafana, and transcribing context directly into incident channels.

Join us for the latest features in Runbook Automation and Rundeck!

Join Rocío, Product Manager of the Forward Deploying Engineering team at PagerDuty, as she demonstrates how the PagerDuty Backstage plugin transforms incident response by bringing critical operational data directly into your developer portal.

AI is transforming industries at pace, and Incident Response is no exception - raising important questions about how humans and automation should work together when systems are failing and pressure is highest. Panelists:​Andrew White (Technology Director, checkout.com) James Pickles (Senior Solutions Consultant, PagerDuty)​Sarah Wells (Independent Consultant, former Technology Director at FT) Suraj Singh Dadwal (Team Lead, Incident & Problem Management, IG)

When critical systems go down, your business needs action, not another ticket. PagerDuty's Operations Cloud doesn't just track incidents; it resolves them. With AI-powered automation, intelligent routing, and real-time response, we turn alerts into outcomes while your competitors are still filling out forms. Deploy in days, not months. No complex implementation. No bloated services. Just faster resolution and lower total cost of ownership.