Operations | Monitoring | ITSM | DevOps | Cloud

In this demo roundup, see how the PagerDuty Operations Cloud works end-to-end to help a fictional media company automatically detect, diagnose, and resolve an underperforming AI feature in their streaming platform. All while keeping internal stakeholders and customers informed!

In this episode, Hadijah Creary breaks down what Customer Service teams are versus Customer Success teams. What do they care about? How can they each get more proactive to improve the overall customer experience? And why is it PagerDuty Customer Service Operations and not Customer Success Operations?

In this, the inaugural episode of “Unplanned”, Dormain Drewitz talks to Damon Edwards about the “capacity conundrum” where everyone is working so hard, but everything takes too long and costs too much. We talk about the “coordination overhead” costs of getting unplanned work done, how generative AI is both adding complexity and offers to accelerate automating as much as you can, and four steps to creating capacity.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Incident Postmortems.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Process Automation.

PagerDuty announces a new Generative AI-powered use case on the Operations Cloud platform: Status Update Notification Templates.

In this two-minute video, learn more about the PagerDuty Operations Cloud - the platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster.

PagerDuty Innovation Software Engineer and Terraform Provider Maintainer José Antonio Reyes talks about improvements to the PagerDuty API with API Scopes and previews its implementation on PagerDuty’s Terraform Provider.

Product Managers Jake Cohen and Forrest Evans are back to update us on what’s new in the 4.12.0 and 4.13.0 releases of PagerDuty Process Automation. New in these releases are features to support #Kubernetes automation, managing resources in multiple #AWS accounts, and a new plugin suite for Sensu.

In a one-hour guided tour, watch eight demos of new capabilities coming to the PagerDuty Operations Cloud.