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Icinga Camp Berlin 2019 | System Diagnostics: A Deeper Understanding by Francesco Melchiori

The performance of ICT services (e.g. popular ERP network applications) fluctuate over time: they can be affected by latencies or downtimes. This is due to a variety of factors such as the number of user connections, the quality of software optimization, the balancing of hardware resources, etc.

Don't Be a Bystander, Be an Incident Commander

Many organizations have some kind of incident response process to coordinate during a major service outage. Some operationally mature companies incorporate a formal Incident Commander role in their process for a faster, more effective response. The Incident Commander serves as the final decision-maker during a major incident, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution.