Learn about eG Enterprise's unified monitoring capabilities as they apply to your infrastructure and particular challenges, whether application performance management, Citrix monitoring, Java monitoring or other business environments.

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

In our latest e-book 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts.

In our latest e-book The ChatOps E-Book, we look at how IT teams can get the most out of their use of ChatOps by adding critical alerting capabilities.

Increasingly, organizations of every type will start to think of applications as a critical component to their continued growth and success.

Do you have a plan for cybersecurity? Digital technology is touching every aspect of our lives, which is giving bad actors unlimited runway to create new threats daily. It's this atmosphere that makes it imperative that organizations are prepared, informed and actively hunting for adversaries.

Cyberattacks are top of mind for organizations across the globe. In fact, 62 percent of firms are being attacked at least weekly and 45 percent are experiencing a rise in the number of security threats. But do organizations have the processes in place to investigate and effectively respond to these incidents? IDC recently surveyed security decision makers at 600 organizations to understand the state of security operations today.

This white paper is intended to support stakeholders movement of applications to the cloud, and provide some fundamental approaches to adopt in order to better protect every layer of the AWS infrastructure.