Once you are familar with the basic concept of EventSentry we recommend that you take a look at the best practices. It contains useful tips & tricks and configuration examples to help you get the most out of EventSentry with the least amount of administration.

The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.

On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.

IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won't fall out of view and suffer a quick demise.

Digital transformation has led to complex environments that continuously generate new data. As a result, organizations are left unsure about how to best use their data to foster growth and edge out the competition. It's not enough to just have mountains of data, it needs to be analyzed and made sense of in a way that best suits the business.

Operational intelligence, derived from the collection and analysis of machine-generated data, has often been used purely for the monitoring and management of IT infrastructure, applications and security. However, such data can also provide invaluable insight across the rest of the business.

This white paper describes the technologies and processes used by Sumo Logic to secure customer data, and provides background on the company's deeply ingrained security culture.