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Latest Publications

Investigation or Exasperation? The State of Security Operations

Cyberattacks are top of mind for organizations across the globe. In fact, 62 percent of firms are being attacked at least weekly and 45 percent are experiencing a rise in the number of security threats. But do organizations have the processes in place to investigate and effectively respond to these incidents? IDC recently surveyed security decision makers at 600 organizations to understand the state of security operations today.

Delighting Customers Through Incident Management

In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.