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Latest Publications

Helpdesk Productivity Hacks for eCommerce Businesses

When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.

Assessing Write Performance of InfluxDB Clusters using Amazon Web Services

In this technical paper, we'll explore the aspects of scaling clusters of the InfluxEnterprise product, primarily through the lens of write performance of InfluxDB Clusters. This data should prove valuable to developers and architects evaluating the suitability of InfluxEnterprise for their use case, in addition to helping establish some rough guidelines for what those users should expect in terms of write performance in a real-world environment.