Operations | Monitoring | ITSM | DevOps | Cloud

Management visibility is critical. Over and over again, communication survey results paint a vivid picture of employees that want to truly connect with their senior leaders, feel engaged in the company's strategic direction, and be respected and trusted. Hearing from the boss is proven to be an essential foundation for creating satisfaction for employees, particularly in a service organization that requires high levels of leadership and employee trust.

‍As children we believed in magic, imagined, and a fantasy where robots would one day follow our commands, undertaking our most meager tasks and even help with our homework at the push of a button! But sadly it always seemed that these beliefs, along with the idea of self-driven aero cars and jetpacks, belonged in a future beyond our imagination or in a Hollywood Sci-fi. Would we ever get to experience the future in our lifetime?

This blog post is a part of Mattermost’s public disclosure of three serious vulnerabilities in Go’s encoding/xml related to tokenization round-trips. The public disclosure comes as a result of several months of work, including collaborating with the Go security team since August 2020 and with affected downstream project maintainers since earlier this month.

Cybersecurity attacks, such as ransomware and phishing scams, have delivered crippling IT blows in the public sector for some time. And here’s the bad news—these attacks have proliferated in the days of COVID-19. A new report from Google found a 350% increase in phishing attacks since the beginning of the year. To better defend against today’s cyberattacks, state and local governments are increasingly exploring the benefits of software-defined networking (SDN).

Ownership isn’t for everyone — building and maintaining an abode is a lot of trouble when all you need is a place to hang your hat. That can also be true when you’re a creator of Helm charts. You’ll certainly want the benefits of a Helm chart repository to store, version, and share your charts for deploying applications to Kubernetes.

We recently surveyed 700 DevOps and IT practitioners around the world and found that more than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the pandemic. Compared to 6 months ago, respondents reported a 47% increase in the number of daily incidents, and 62% of DevOps and IT responders work at least an extra 10 hours per week resolving incidents.

IT teams are essential for many companies to work. And, although due to the nature of their work they have certain features, you should not forget that, after all, they are human teams, so they have similar characteristics to those of any other group. The sensible thing, then, is to remember that if you want your IT team to work to the fullest, you must be able to optimize several of the aspects involved in its performance, both the characteristics of the IT field and more general ones.

There’s an AI-led developer and operations (DevOps) evolution afoot which is stoking SREs’ increasingly critical efforts to assure and improve the customer experience by automating the toil out of observability. This movement feeds on a supercharged process of turning telemetry into actionable insight by automatically drawing anomalies, changes and events out of the full-stack event and telemetry data, and analyzing it for correlation and causality.

Say you are an awesome developer sitting contentedly at your desk when a Slack message suddenly interrupts your peaceful mental flow: It would appear there is a data issue with the new Activity History service released last month… Or at least a couple people think there is. Now, instead of making progress on new tasks, you now need to drop those and look into what’s happening here. Sigh.

In our industry, we often like to use the analogy of building a house when we describe how we build software. In our house-building analogy, this would be the blueprint of the house or the process that we are going to follow to construct a home or software. The analogy continues to be relevant because of all the interdependencies that are at work in terms of understanding the blueprint and translating it into work.