Operations | Monitoring | ITSM | DevOps | Cloud

I’m thrilled to announce that, for the third consecutive year, ServiceNow has been named a Leader in the Gartner Magic Quadrant Enterprise Low-Code Application Platforms.1 We believe this recognition demonstrates our commitment to help customers build low-code enterprise workflow apps fast and deliver them safely and at scale on a single platform. Digital transformation is in full swing, and the market demands a more agile and productive way to build software.

If there is one thing organizations can take away from the past few years, it's that they are far more vulnerable than they could realize before. From pandemics to critical supply shortages to widespread data breaches and natural disasters, businesses that don’t have plans in place to handle and respond to emergencies are at tremendous risk. As leaders plan for inevitable crises and disruption, interest in business resilience and continuity grows.

Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.

If you use Amazon Web Services, you have two load balancing options for your applications: Classic Elastic Load Balancer (CLB) and Application Load Balancer (ALB). And while choice is always good, the CLB vs. ALB debate can be intimidating. Which load balancer is right for your application? Is ALB better than CLB, or vice versa? This blog explores these questions.

ChatOps can speed up organizations’ responses to user needs while relieving support staff of a lot of tedious activities. Many helpdesk or IT tickets are entered for routine end-user questions, such as finding out what hours you’re open or changing a password. However, organizations have also moved toward automating development and required operations through a process popularly known as DevOps.

Prometheus is a widely utilized time-series database for monitoring the health and performance of AWS infrastructure. With its ecosystem of data collection, storage, alerting, and analysis capabilities, among others, the open source tool set offers a complete package of monitoring solutions. Prometheus is ideal for scraping metrics from cloud-native services, storing the data for analysis, and monitoring the data with alerts.

Data routing is a crucial but complex task for companies of all sizes. Ensuring that the right data is sent to the right tools can be a time-consuming and difficult process, and when things go wrong, it can have costly consequences. This is why having a robust data routing strategy is essential for any organization.

When monitoring your application performance or troubleshooting an issue in production, context is key. The more information available, the faster the prevention of or detection of a user impacting issue. Observability tools offer many different features, like code profiling, to help contextualize your data. In this post, I’ll discuss what code profiling is and show an example of how it works.

The success of your website lies in how satisfied your users are with it. To help ensure the quality of your user experience, Google uses various signals from a web page. The three Core Web Vitals are some of the most important ones. In this article, I’ll talk about what each Core Web Vital means and how to optimize them to deliver a better user experience.

Oracle is a highly performant and reliable multi-model database management system running online transaction processing, data warehousing, and mixed database workloads. Although Oracle environments are reliable and performant, monitoring dedicated Oracle on-premise or cloud deployments is crucial to safeguard business continuity.