Operations | Monitoring | ITSM | DevOps | Cloud

Tracking Systems Metrics with collectd

System administrators hold many key responsibilities within an IT organization. Most importantly, they must ensure that all systems, services, and applications are up, running, and performing as expected. When a system starts to lag or an application is down, the system administrators are called upon to troubleshoot and resolve the issue as quickly as possible to limit the impact on customers.

8 Mobile Apps That Help You Create Content With Unique Features

Creating content for your website is like decorating the interior of your new house, if you don’t get it right, you would have your visitors dissatisfied and see them leave! Whether it is business or life, time is of the essence and the biggest currency in modern times. So, how can you create unique content, coping up with your busy schedule and other projects? It is quite simple, and you can go mobile! How?

Log Formats - a Complete Guide

Log management software operates on the basis of receiving, storing, and analyzing different types of log format files. There are several of these standardized log formats that are most commonly generated by a wide assortment of different devices and systems. As such, it is important to understand how they operate and differ from one another so that you can use them the right way, as well as avoid some common mistakes.

2019 was great, but we're just getting started

It’s the start of a new year and the time is right to assess what we’ve accomplished and where we’re going. First, I think we should celebrate the incredible year LogDNA just completed. I’m so proud of what our LogDNA team accomplished. Not only because it’s quite impressive, which it is, but also because it lays the groundwork for what’s to come in 2020.

Weekly and Monthly Alert Insights

SRE and Security teams rely heavily on alerts to know whether their systems are experiencing issues and to prevent any future outages. At LogDNA, customers can set alerts that trigger when specific logs match (presence alerts) or set an alert to go off if there are expected lines that haven’t come through (absence alerts). These alerts can be set up with various channels so you can be alerted in the product of your choice (Slack, Email, PagerDuty, etc).

Securing Sensu 101

Because monitoring requires some degree of access to your applications, it’s important that you take certain steps to ensure the right amount of access without compromising your app’s security. In this first in a series of posts, we’ll go over some high-level best practices to securing Sensu, followed by a webinar later this month which will offer a deeper dive into setting up certificates.

Six trends driving customer service transformation

Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency.  ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.

Google Cloud Platform Serverless Ingestion into Splunk

If you have or plan to collect data from Google Cloud Platform (GCP), you will have noticed that your option of ingesting data has been by using Splunk’s Google Cloud Platform Add-On. However, many customers are adopting “serverless” cloud services to deliver their cloud solutions. There are many reasons for this, but mainly it provides solutions that do not require any overheads of server or container management, that scale and is delivered as a part of their cloud platform.

Dizzy with Data? Stay Focused on Business Outcomes

Being a CIO is not easy these days. The industry is buzzing about data-driven business transformation, and every executive and manager wants to make data-driven decisions. For the CIO, finding the right solution – and getting the maximum benefit from it – can be overwhelming. Most customers have a minimum expectation, but beyond that it can be difficult to envision what’s possible. It’s hard to see what else data can make possible.

Rapidly Identifying Systems Critically Vulnerable to CVE-2020-0601 and Reporting for CISA Emergency Directive 20-02

Yesterday, Jan. 14, 2020, on the first “patch tuesday” of the year, Microsoft released patches for critical vulnerabilities in Microsoft Windows client and server operating systems.