Operations | Monitoring | ITSM | DevOps | Cloud

Alert fatigue is the silent productivity killer in IT operations, and its impact is more significant than you might think. A 2023 survey by CloudHealth Technologies found that 63% of organizations deal with over 1,000 cloud infrastructure alerts every single day. 22% report receiving more than 10,000 alerts each day. This highlights the critical need to minimize alert fatigue.

Behavior-Driven Development (BDD) is a software development methodology in which applications are built to match the behaviors a user would expect from the software. An evolution of Test-Driven Development (TDD), BDD gathers user stories about how users expect applications to behave, then creates software tests to validate that their applications match this behavior. The BDD methodology utilizes specific language and naming conventions.

Half of all server failures lead to staff working overtime, driving up costs and highlighting the critical need for effective monitoring. This underscores the importance of choosing the right network monitoring tool. It is a critical decision that impacts not only how well your infrastructure performs today but also how easily it can scale and adapt in the future. A comprehensive monitoring solution needs to balance deep technical capabilities with ease of use and scalability.

As modern networks evolve into intricate ecosystems spanning on-premises, cloud, and hybrid environments, the need for a robust, scalable monitoring solution has never been greater. Organizations face the challenge of maintaining performance, minimizing downtime, and managing ever-increasing complexity.

In 2022, we wrote about our engineering interview process to make it more transparent and accessible to candidates. A lot has changed since then: we've grown to 80 people across London, San Francisco, and New York, and naturally, our interview process has evolved too. We thought it was time for an update!

Backups are a critical part of any IT operation. You never know when a file may be corrupted or accidentally deleted, when a hard drive will suddenly fail, or a system will die. Backups help us recover from such incidents and provide peace of mind. However, something that is often overlooked is the practice of testing your backups, especially full system or image backups.

Collaboration platforms like Microsoft Teams are absolutely central to how enterprises get business done these days. But sometimes the fastest, most direct way to answer a question, solve a problem or make a connection is still to pick up the phone and call. The value of solutions like Microsoft Teams Phone is that they offer the best of both worlds: the simplicity and efficiency of voice communication integrated with digital collaboration tools and capabilities.

Redis is a highly efficient, versatile in-memory data store that is commonly utilized in modern applications. However, like any technology, it is not without its challenges, particularly when it comes to managing connections. By systematically reviewing Redis logs, you can diagnose and resolve these problems effectively. This blog provides an overview of Redis logs, explores their importance, and highlights how log management tools can simplify troubleshooting.

Apache Kafka is a distributed event streaming platform designed to handle large volumes of real-time data. It is widely used for messaging, logging, event processing, and real-time analytics. Kafka is known for its ability to handle high throughput, fault tolerance, and scalability, making it an essential tool for modern data-driven applications. Kafka operates with three main components: Latency refers to the time delay between when a message is produced and when it is consumed.

Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. While this method brings consistency, it often slows down response times and forces teams into a reactive mode during major incidents. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.