Operations | Monitoring | ITSM | DevOps | Cloud

Beyond SLAs: Getting to the Core of Service Delivery With XLAs

As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes actually says 73% of consumers say a good experience is key in influencing their brand loyalties. A haircut, a fancy meal, or a new pair of shoes were nice, but what if the hairstylist, waiter, or sales associate was rude to you? What if they weren’t attentive and treated you as if you were dispensable to the business?

Designing a flexible non-SQl query language without reinventing the wheel

There are tons of query languages. Yet, another query language was invented: the StackState Query Language, or STQL for short. Perhaps this raises some questions. Such as: Why did we not choose to implement SQL? Did we reinvent the wheel? How did we balance the complexity of the language against the time to implement the language? What's the learning curve of this new language? Let me share with you our novel approach.

Why We Care About FIPS (And You Should Too)

We are very pleased to announce that we have received Federal Information Processing Standards (FIPS) Validation (CMVP Cert #3702) for the D2iQ Kubernetes Platform (DKP). With FIPS validation, U.S. public sector organizations can accelerate adoption of the D2iQ Kubernetes Platform to more quickly and securely build and deploy cloud native applications and services.

Introducing Quick Start guides: Getting started with Elastic Enterprise Search for free

We recently released our new training Quick Start guides for the products in the Elastic Enterprise Search solution: Elastic Workplace Search and Elastic App Search. Each product is built on the Elastic Stack, so you can enjoy its speed, scale, and relevance without the heavy development and maintenance requirements of building your own search solution. Each 15-minute video tutorial provides everything you need to start creating powerful search experiences for your workplace, websites, and apps.

Configuring a SAML realm for role-based access control in ECE

Elastic Cloud Enterprise (ECE) makes it easy to manage your Elastic Stack deployments, just like role-based access control (RBAC) makes it easy to manage your users. Combining the two can really make an administrator's life much simpler. The intent of this blog post is to provide instructions for configuring a SAML realm for RBAC in ECE environments where Auth0 is used as an identity provider (IdP).

Kubernetes vs Docker

In an era where container technologies have taken the industry by storm, one of the most common online searches on the topic of containers is ‘Kubernetes vs Docker’. The relevance and accuracy of this comparison is questionable, as it is not really comparing apples to apples. In this blog post, we will attempt to clarify both terms, present their commonalities and differences, and help users better navigate the ever-growing container ecosystem.

5 Reasons to Leverage Ping Monitoring Software to Manage Your Device Network

Managing a device network comes with a host of unique challenges covering everything from security to speed. Some of these challenges can be made easier through the use of ping monitoring service or software. Ping monitoring is the act of pinging a device (assessing the time taken for ICMP protocol packets to be delivered to the target host and returned) regularly. If there's no response - or a later response than expected - you get an alert. This time is usually very fast, measured in milliseconds.

ServiceNow named a Leader in the 2020 Magic Quadrant for IT Vendor Risk Management Tools

It’s an honor to be named a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM)! ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. This recognition as a Leader in the 2020 ITVRM Magic Quadrant comes shortly after Gartner also named ServiceNow as a Leader in the 2020 Magic Quadrant for IT Risk Management and in the 2019 Magic Quadrant for Integrated Risk Management Solutions.

What Gen Z's really want from work - The intangibles

Gen Z's, who now represent a significant portion of the workforce, are bringing unique experiences and worldviews to the workplace. They're digitally native, socially conscious, and managed to survive a global pandemic and are starting their careers remotely. Snacks in the breakroom aren't their main concern. They're "conscious candidates," seeking passion and purpose to inspire their best work.