The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service.
Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.
Football may be coming home, but will England’s Google Lighthouse Scores? Where were you in ’96? Euro 2020 is here, and so are our hopes that the Three Lions’ long wait for a European Championship could soon be over. England has had one of, if not the best set of, national football matches for decades. Winning 6 games in a row with only 1 goal conceded, how can Italy beat us?
Providing exceptional customer service can leave little time for businesses to focus on marketing, which could be why a majority of MSPs rely on word-of-mouth referrals to grow. But relying on word-of-mouth referrals can lead to inconsistent growth, leaving you unable to accurately plan for the future. Marketing, on the other hand, allows you to sell your services with intention—helping you increase revenue by generating more consistent new customer leads and upselling current customers.
A lot of people think that using the cloud makes you elastic, but cloud really only gives you the potential to be elastic. If your apps aren’t elastic, and your cloud usage doesn’t flex up and down based on activity levels, then it’s really just expensive. The same is true of containers—they don’t magically make all of your hosting problems go away, and while they have the potential to make you more agile and efficient, it isn’t that simple.
Summer safety is usually all about life jackets, pool floaties, outfitting your boat with a carbon monoxide detector and slathering on plenty of SPF. I have one more thing to add to your list this summer: Security to protect your people, your brand and your data. In 2020, the business world struggled with the abrupt shift to remote work. Corners were cut. Compromises were made. Business leaders, IT staff and employees alike did the best they could with what they had.
Measuring digital employee experience is currently the focus of most corporate IT teams. IT teams are now responsible for ensuring employees can collaborate and get work done irrespective of where their workspace is located - remote, in-office, and/or hybrid work locations. As the remote and hybrid workspace strategy evolved and became the norm over the last year, digital employee experience monitoring tools are in the spotlight.
Healthcare institutions are increasingly implementing clinical communication and collaboration (CC&C) platforms to improve the productivity of care teams. Automated CC&C platforms perfect care orchestration plans to ensure providers have the means to satisfy the ever-changing needs of patients. Key features of CC&C platforms include real-time, secure mobile messaging and alerting; digital, intelligent on-call schedules; time-stamped message statuses; and automated alert escalations.
Serverless applications, more often than not, have logic distributed over multiple functions and services, which with growth and agents and wrappers attached, can get more complex and costly. This is where Serverless monitoring comes in to help. But what is Serverless monitoring? Serverless monitoring allows developers to gain important insight on what happens during each execution and event, errors become more easily visible, and measuring resource consumption for each invocation is possible.
We are super excited to announce updates to Splunk Enterprise Security (ES) with our latest 6.6 release. Get ready for the latest and greatest that Splunk Enterprise Security has to offer. Let's dive right into it.
