Operations | Monitoring | ITSM | DevOps | Cloud

What's new in Elastic Maps: Maps tailored to your geospatial data

Sysadmins, cartographers, and dashboard designers can now personalize Elastic Maps to create richer geodata stories. The 7.14 release of Elastic Maps has the geo capabilities to highlight points of interest, hide unnecessary details, and help you explore new trends in your data. Elastic Maps is available now on Elastic Cloud — the only hosted Elasticsearch offering to include all of its latest features.

Network monitoring: The build vs. buy dilemma

AI-based monitoring and anomaly detection is the key to ensuring that businesses can keep pace with the high level of service required for mission-critical applications. Early, contextual detection is a basic requirement for speedy resolution. AI-based monitoring creates more visibility and provides the agility needed to mitigate the outages, blackouts, glitches and issues that do and will happen.

Proactively monitoring customer experience and network performance in real-time

According to a recent Capgemini research, fewer than half (48%) of consumers feel that the connectivity services that they have today adequately meet their remote needs. Still, many CSPs openly admit that they often hear about service issues via social media and sites like Downdetector. And with the fixed/mobile convergence, a negative home broadband experience now has the potential to cause churn for CSPs’ mobile customers too.

Increase approval rates with AI-based payment transaction monitoring

The financial world is being increasingly digitized and decentralized with many more networks, data sources and movements that need to be reconciled and monitored — not to mention satisfy compliance requirements with various regulatory bodies. The digital transformation and decentralization of the Fintech segment has resulted in increasing channel complexities, more third party applications and a higher volume and velocity of payments data that need to be monitored in real-time.

Payment gateway analytics for payment service providers

Payment gateway analytics tracks the payment processing journey and related event data across all payment gateways. When used efficiently, payment gateway analytics can benefit businesses by providing insights into their revenues, payment trends, and customer behavior. Payment gateway analytics provides much needed visibility into the payments environment to enable the fast detection of transaction performance issues, anomalies or trends.

Best Practices to Reduce DevOps Burnout

As software development teams struggle with spotty, siloed software delivery cycles, the DevOps approach provides relief by unifying stakeholders to achieve faster, collaborative and continuous software delivery. However, the DevOps methodology fails if it does not address the issue of DevOps burnout. In this post, we’ll uncover strategies that DevOps teams can use to better manage their work environment.

How to Retain Customers on your SaaS Platform: Four Key Techniques

New customer logos may be the lifeblood of top-line revenue growth and the focus of sales and marketing teams. But renewals have emerged in the last few years as a key growth driver for SaaS companies. A recent McKinsey study indicated that existing customers can drive between a third and a half of new revenue growth, even at startups. And we’ve all seen the data that says new customer acquisition costs 5X as much as customer retention.

Interview with Cybersecurity Specialist Charles Denyer

For our latest specialist interview in our series speaking to technology leaders from around the world, we’ve welcomed Charles Denyer. Charles is an Austin-based cybersecurity and national security expert who has worked with hundreds of US and international organizations. He is a founding member and senior partner in two consulting and compliance firms.

Canonical's managed services achieve MSP Cloud Verify Certification

London, UK – Canonical, the publisher of Ubuntu, today announced the completion of the MSP Cloud Verify Certification (MSPCV) for its support and managed services. The MSPCV certification, further strengthens Canonical’s industry-leading open source offering, reassuring customers in all industries that they can securely consume open source in a regulated fashion that complies with all the industry standards and best practices.

The State of Robotics - August 2021

Robotics is everywhere. Researchers and companies are all working on groundbreaking developments, either improving robotics to be state of the art or pursuing innovative applications. That is the main aim of this monthly blog; to show you what we are capable of doing today and to inspire you to think about the bigger picture. For the benefit of your current or future robotics project!