Operations | Monitoring | ITSM | DevOps | Cloud

How to Re-Imagine IT Self-Service for the Best Employee Experience.

It all starts with asking yourself how you would rate the IT portal’s employee experience at your organization. Think about it. Do your employees love using your IT self-service portal? Or do they simply put up with it to get work done? In a recent webinar on IT self-service portals and their effect on employee engagement, 42% of organizations said their employees aren’t the biggest fans of their organization’s IT self-service portal but still use it.

The Questions You Should Ask Your Software Providers

Software providers everywhere are under attack by cyber threat actors. Whether it’s a ransomware, the latest zero-day exploit, or a highly sophisticated, well-resourced, and persistent supply chain like SUNBURST, our entire industry faces an increasingly treacherous threat landscape, and nearly every news day brings with it another wave of announcements and urgent system updates to be made.

Is Application Sprawl in Government Really a Big Problem?

When considering whether to add more applications or monitoring components to your IT system, the answer should always be quality over quantity. Agencies often fall into the trap of application sprawl by adding more and more to their systems—more applications, more tools—without realizing this actually has the potential to reduce system effectiveness. Instead of simply adding more apps, consider instead interoperable ones, or ones you can plug into a common platform.

How mature are your digital operations? Take a look at our 5-tier model to find out

With an increased reliance on digital services, companies have more at stake when things go wrong. Those without a way to manage unplanned, real-time work are putting a lot at risk—including the long-term success of the business and its reputation. Technical teams are the backbone for digital transformation projects that drive the business forward, yet every moment that ITOps professionals or developers spend troubleshooting or fixing issues takes time away from opportunities for innovation.

Ingest data directly from Google Pub/Sub into Elastic using Google Dataflow

Today we’re excited to announce the latest development in our ongoing partnership with Google Cloud. Now developers, site reliability engineers (SREs), and security analysts can ingest data from Google Pub/Sub to the Elastic Stack with just a few clicks in the Google Cloud Console. By leveraging Google Dataflow templates, Elastic makes it easy to stream events and logs from Google Cloud services like Google Cloud Audit, VPC Flow, or firewall into the Elastic Stack.

The data-driven organization is within reach - if CIOs can tap the power of cloud

Most companies don’t really put their data to work. These strategies can enable IT leaders to maximize value of cloud investments and drive business growth The amount of data businesses store in the cloud is growing 33% per year. Yet more than two-thirds of that information is never used. This failure is undermining CIOs in critical ways.

3 Things to Consider When Investing in On-Call Scheduling Software

On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve patients’ issues to improve patient experience.