Operations | Monitoring | ITSM | DevOps | Cloud

Fall 2021 Launch: Automate Incident Response to Accelerate Critical Work

Modern businesses are digital businesses—so managing your business means mastering your critical services and operations for your employees and customers. Today, you need to be able to understand every aspect of your company—as it unfolds—because in this world, seconds matter to your productivity, your revenue, and most importantly, your customers.

ARTICA becomes official CNA

There are “good” hackers. They call themselves security analysts and some even devote their time to working for the common good. They investigate possible vulnerabilities in public and known applications, and when they find a possible security flaw that could endanger the users of those applications, they report that vulnerability to the software manufacturer. There is no reward, they are not paid for it, they do it to make the world safer.

Terraform and Shipa 101 - Your First Terraform and Shipa Cloud Integration

Leveraging Terraform, which is an infrastructure-as-code platform, is a great match. Using both technologies together is becoming more mature and there have been some great pieces around the art of the possible between the two platforms. Though if you are unfamiliar with both, this guide will get you up and started with both Terraform and Shipa together. In this example will be using Terraform to create all of the necessary Shipa resources to deploy to a Kubernetes cluster.

Meet the Data Manager for Splunk Cloud

Sometimes "getting data in” (or GDI) can be just as complicated as managing the data itself. From the early days of Splunk, getting data in has been a critical aspect of delivering the right data for visibility, investigation, and action. As data locality proliferates, formats evolve, and volumes grow, customers need easy access to their data, in the right place, in the right shape, and at the right time.

5 ways to create a memorable customer experience

Mayank A, senior principal inbound product manager for Customer Workflows at ServiceNow, co-authored this blog. The way customers want to engage with organizations is radically changing. The pandemic and multiple shutdowns brought these changes to the forefront, forcing organizations to rethink their customer experience, both in person and online, and accelerate digital transformation projects to try to better align the customer journey with expectations.

SRE Principles: The 7 Fundamental Rules

In one of our previous articles, we discussed what an SRE is, what they do, and some of the common responsibilities that a typical SRE may have, like supporting operations, dealing with trouble tickets and incident response, and general system monitoring and observability. In this article, we will take a deeper dive into the various SRE principles and guidelines that a site reliability engineer practices in their role.

DevOps State of Mind Podcast Episode 1: Trust, tooling, and a no-blame culture with LogDNA

Tucker Callaway is the CEO of LogDNA. He has more than 20 years of experience in enterprise software with an emphasis on developer and DevOps tools. Tucker fosters a DevOps culture at LogDNA by tying technical projects to business outcomes, practicing extreme transparency, and empowering every person in the company to contribute.

Markerstudy Group leverages investment in Citrix Cloud Services and IGEL OS to deliver a 'hybrid' future of office and home working

IGEL announces today that British insurance services company, Markerstudy Group, has quickly, successfully and cost-effectively introduced working from home, capitalising on its transition to Citrix Cloud Services and a EUC solution which comprises over 3,000 IGEL OS powered endpoints.