Operations | Monitoring | ITSM | DevOps | Cloud

resolve

Why Your Next ITSM Agent Won't Be Human (and Why That's a Good Thing)

Oct 28, 2025 By Sean Heuer In Resolve
For a very long time now, IT leaders have relied on the “throw more bodies at it” strategy: when ticket volumes rise, headcount follows. That model no longer works. Hybrid work, SaaS sprawl, and cloud complexity have made human-only scaling unsustainable. The enterprises winning today aren’t scaling with headcount. They’re scaling with autonomous ITSM agents: AI-driven specialists that resolve tickets instantly, escalate only when needed, and keep operations running 24/7.
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websitepulse

Why Email Servers Get Blacklisted?

Oct 28, 2025 By Simon Rodgers In WebSitePulse
An email server gets blacklisted when it's identified as a potential source of spam, malware, or suspicious activity. Blacklists use automated systems and user reports to flag servers that violate mailing or security standards. Once listed, legitimate messages may bounce, land in spam folders, or never reach recipients at all. Understanding why this happens is essential to prevent future listings and protect the sender's reputation.
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splunk

Artificial Intelligence as a Service AIaaS (AIaaS): What is Cloud AI & How Does it Work?

Oct 28, 2025 By Muhammad Raza In Splunk
Today, organizations looking to build AI products and services using large language models (LLMs), agentic AI, and generative AI often start by investing in artificial intelligence as a service (AIaaS), also known as cloud AI. AIaaS provides a scalable, flexible, and cost-effective way for businesses of all sizes to access advanced AI technologies without the need for extensive in-house expertise or infrastructure.
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civo

Navigating the geopolitical maze of digital sovereignty at Civo Navigate London 2025

Oct 28, 2025 By Emma Kinsey-Coates In Civo
Trust in Big Tech is eroding. Geopolitical tensions are rising. The only predictable thing about the cloud today is that it’s time to re-evaluate everything. At Civo Navigate London 2025, we pulled together a panel of industry experts to cut through the noise and finally define what digital sovereignty means for the UK.
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last9

OTel Updates: Consistent Probability Sampling Fixes Fragmented Traces

Oct 28, 2025 By Anjali Udasi In Last9
You're sampling 1% of traces in production. A payment request fails at 3 AM. Logs show an error in order-service, but the full picture isn't there because different services made different sampling decisions. order-service kept the trace; payment-service didn't. So you end up checking logs and timestamps across a few services to piece things together. This happens because the usual probability sampling approach makes a separate choice at each service boundary.
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logicmonitor

LogicMonitor Is FedRAMP Moderate Authorized: How We Support Federal IT

Oct 28, 2025 By Justin Fessler In LogicMonitor
Federal agencies need observability that doesn’t create new compliance problems. Today, that’s possible. LogicMonitor Envision is now FedRAMP Moderate Authorized with a formal Authorization to Operate (ATO). That means unified, AI-powered visibility across your hybrid infrastructure—on-prem, AWS GovCloud, Azure Government, and edge—without starting your security review from scratch.
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megaport

Comparing Ways to Connect to AWS

Oct 28, 2025 By Dan Pfyl In Megaport
Not sure how to connect to this leading cloud provider? Compare options to pick the best one for your business. Curious about Amazon Web Services (AWS) and the best ways to connect? AWS is a hybrid cloud provider with customized, scalable, cloud-based packages. These encompass: Whether you’re part of a multinational corporation or a small startup, you can choose among various AWS services to meet your needs.
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harness

Monitoring Chaos Experiments with New Relic Probe in Harness

Oct 28, 2025 By Ashutosh Bhadauriya In Harness
New Relic probes in Harness Chaos Engineering let you automatically validate system performance against defined SLOs during chaos experiments, transforming subjective testing into objective, metrics-driven resilience validation. By querying New Relic metrics in real-time and comparing results against your success criteria, you can programmatically verify that your systems maintain acceptable performance levels even under failure conditions.
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c1

Zero Trust Access, Simplified: C1 Managed Services + Cisco ZTNA

Oct 28, 2025 By Tarik Admani In C1
VPN-for-everything is like handing out master keys at the front desk. Cisco’s ZTNA swaps that for per-app access that feels faster for users and safer for you. C1 designs it for your real world (quirky apps included) and runs it so it stays reliable, predictable, and boring—in the best way.
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Postmortems: What We Learned When Container Vulnerability Scanning Was Missing

Postmortems: What We Learned When Container Vulnerability Scanning Was Missing

Oct 28, 2025 By OpsMatters In OpsMatters
In the world of cloud-native development, containers are the bedrock of agility and scale. They allow teams to package applications and their dependencies into a single, portable unit that runs consistently across any environment. But this convenience comes with a hidden risk. Every container image is built from layers, and each layer-from the base operating system to the application libraries-can harbor vulnerabilities. Forgetting to implement robust security measures for these containers is a lesson many companies learn the hard way.
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