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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI-Suggested Solutions in Seconds #shorts #AI #itsupport

Jul 17, 2025 By Alloy Software In Alloy Software
AI-suggested solutions in Alloy Navigator surface answers from past tickets and knowledge base articles—fast. No guessing, no digging! Get quick, relevant suggestions based on your team’s real history and keep internal knowledge alive, even when people move on. In this video, we used gpt-4o-mini for completions and text-embedding-3-large for generating embeddings from OpenAI. Works great for IT support teams, help desks, and service desks looking to automate responses, improve resolution times, and make the most of their internal knowledge.
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InvGate

Top 15 Computer Inventory Software to Track Computers in 2025

Jul 17, 2025 By Ignacio Graglia In InvGate
Keeping track of every computer in your organization can quickly turn into a messy task, especially as your team grows or hardware gets moved around. That’s where computer inventory software comes in. These tools help IT teams stay on top of their assets, streamline maintenance, and prevent costly surprises. In this guide, we’ll break down what computer inventory actually means, what computer inventory software does, and how to choose the right tool for your needs.
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ivanti

Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

Jul 16, 2025 By David Pickering In Ivanti
Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you also may start to wonder: How real is all of this? Is my organization truly ready for agentic AI?
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RFID Fixed Reader Scanning Made Easy with Asset Infinity

Jul 16, 2025 By Asset Infinity In Asset Infinity
Experience seamless asset tracking using RFID fixed readers integrated with Asset Infinity. In this video, we’ll show you how our platform enables real-time asset scanning, automated data capture, and instant location updates—perfect for warehouses, data centers, and enterprise environments. What you’ll see: Live RFID fixed reader scanning in action Automatic asset detection How Asset Infinity logs asset details with user details and picture.
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InvGate

ITIL Tools Explained: Categories, Features, And Use Cases

Jul 11, 2025 By Natalí Valle In InvGate
ITIL covers a wide range of practices, and it’s easy to feel overwhelmed when trying to figure out which tools support what. Not every organization follows the framework in full, but many do apply its principles to improve how they plan, deliver, and support IT services. ITIL tools help turn those practices into something you can act on, automate, or report against.
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InvGate

Top 10 Cloud Asset Management Software For 2025

Jul 11, 2025 By Ignacio Graglia In InvGate
Cloud Asset Management software is a smart move for modern IT teams. It helps you manage your assets from anywhere, scale with your needs, and avoid the hassle of on-premise maintenance. But here’s the catch: picking the right tool isn’t easy. There are a lot of options out there. And every organization has its own goals, budget, and way of working. What works for one team might not work for another.
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