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The latest News and Information on IT Service Management, Service Desk and related technologies.

Getting started with ServiceNow dashboards

May 14, 2025 By Sameer Mhaisekar In Squared Up

ServiceNow is a cloud-based platform that streamlines IT service management, operations, and various business workflows across organizations. Dashboards in ServiceNow can play a valuable role by offering a clear view of key metrics, trends, and performance indicators. While there are dashboards locally in ServiceNow portal, they often fail to provide a fuller picture of the impact of the incidents in context with other key metrics from external tools.

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What is File Transfer Protocol (FTP)?

May 12, 2025 By Prashanth In Infraon

In today’s digital world, transferring data over networks is essential for businesses and individuals. File Transfer Protocol (FTP) is a standard method used to send and receive files between computers over the internet. The FTP protocol enables efficient file transfers, making it easier to share large files securely. However, ensuring data security is crucial to prevent unauthorized access. Secure FTP solutions, such as FTPS and SFTP, help protect sensitive information during transfers.

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AI vs. Gen AI: Breaking Down the Key Differences for 2025

May 8, 2025 By Shafiq Muhammad In Infraon

Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing campaigns in seconds. Together, they are transforming how industries operate in 2025.

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Exciting Updates in Ivanti Neurons Dashboard Designer

May 8, 2025 By Ivanti In Ivanti

Exciting Updates in Dashboard Designer Features New features in Dashboard Designer include a patch management dashboard and improved datasets for flexible charting. Enhanced fields support better analysis of device and people scores. Users can now schedule reports with flexible options and receive email notifications. Report templates have been upgraded with unique device counts and filtering for failed deployments. The audit trail is now available, offering additional events and export capabilities for in-depth analysis.

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Alloy Navigator 2025 Spring Release: Highlights

May 8, 2025 By Alloy Software In Alloy Software

See what's inside the new release of Alloy Navigator Enterprise, a leading ITSM/ITAM solution! Packed with smarter AI, seamless integrations, and game-changing new features, all designed to make your IT faster, easier, and more fun. Explore the highlights of Alloy Navigator 2025 Spring before it’s officially released!

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How Many Direct Reports Are Too Many for an IT Manager

May 7, 2025 By Alloy Software In Alloy Software

Where’s the tipping point between impressive and impossible?

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The Real Issue? It's Not the Technology #shorts #technology

May 7, 2025 By InvGate In InvGate

For more information please visit our site at www.invgate.com

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AI Smart Search: Find and Filter Your Assets Quicker Using Natural Language!

May 6, 2025 By InvGate In InvGate

Say goodbye to tedious manual searches and hello to effortless asset discovery. With Smart Search, you can use natural language queries to find what you need in seconds. Simply type "computers in Buenos Aires" or any other everyday phrase to get instant results. Designed specifically for IT environments, Smart Search understands and processes industry-specific terminology. Learn more about how this feature can simplify your daily operations.

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Flexibility beyond remote vs. in-office debates, Dennis Kozak, CEO, Ivanti

May 6, 2025 By Ivanti In Ivanti

How can companies balance the need for oversight and in-person collaboration with the flexibility and autonomy that many employees grew accustomed to during the pandemic? Ivanti CEO Dennis Kozak shares original research from Ivanti’s 2025 Technology at Work Report (ivanti.com/TechAtWork) to examine how company leadership needs to handle the new return-to-office pressure while still granting employees autonomy and flexibility over their work.

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The cost of IT inefficiency, Sterling Parker, SVP Global Technical Support, Ivanti

May 6, 2025 By Ivanti In Ivanti

What are the major challenges contributing to IT efficiency and IT spending? Sterling Parker, Ivanti Senior VP of Global Technical Support explores the major causes of IT inefficiency and IT spend revealed by the new IT research in Ivanti’s 2025 Technology at Work Report (ivanti.com/TechAtWork). With trillions invested in technology annually, it's crucial for organizational leaders and CIOs to address the major problem of wasteful IT spending caused by issues like tech sprawl, tech debt, and organizational silos.

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