Operations | Monitoring | ITSM | DevOps | Cloud

ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

3 Ways to Lower Costs and Improve Efficiency This Year and Every Year

The second half of 2023 is officially in full swing, and with that comes everyone’s favorite topic of conversation; end of year fiscal targets and annual budget reviews. For IT teams, the perennial ask will come down from above…. “we need to find $X, what can we cut, where can we find efficiencies and how much can your department save?”. You need to figure out how to save money and improve efficiency – and you don’t have much time to do it.

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered.

The Beginners Guide to IT Budgeting

IT budgeting is the mechanism for future-proofing your IT expenditure. It can help you accurately forecast planned spending and ensure that we have the right equipment at the right time and the right people to ensure that supply and demand are effectively balanced. Its activities take part in the organization's overall IT Financial Management practices, which coordinate all the financial decisions and planning of IT departments.

Source-to-Pay Operations: The key to cutting costs and boosting satisfaction

Since we launched Finance and Supply Chain Workflows in May, I've had a lot of conversations with ServiceNow customers. They want to know how we're applying the Now Platform to address the challenges their business stakeholders have been facing across the source-to-pay process.

Unleashing the Power of IT Event Management - Infraon

Are you tired of reactive IT approaches that leave you firefighting issues? IT event management is your proactive solution! By actively monitoring and managing events, you gain invaluable insights into system performance, availability, and overall health, enabling you to pre-emptively tackle potential disruptions. Say goodbye to downtime and hello to seamless operations! So, are you ready to revolutionize your IT service delivery and achieve new levels of success? Don't miss out on the opportunity to harness the true potential of IT event management!

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions.

Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features

Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape.

IT Financial Management (ITFM) Framework And Best Practices

IT Financial Management or ITFM is the practice of managing IT costs throughout an organization. Done well, it can effectively balance costs against effective service delivery. The goal is to combine both high quality IT operations and smart economical solutions. In this sense, IT Asset Management (ITAM) becomes a close ally to have detailed information on your IT investments, helping you make sure everything is aligned and supports your business efficiency and performance.

Survey: Risk-readiness leads to organizational resilience

Organizations worldwide face growing risks from rapidly changing technology, sustainability pressures, macroeconomic turmoil, and geopolitical disruptions. Risk-ready, resilient organizations can detect and respond to all these pressures more quickly, according to a global survey of 1,000 C-suite executives conducted by ServiceNow and ThoughtLab.